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- Tasks: Lead delegate management for exciting events, ensuring a top-notch guest experience.
- Company: Join brand brewery, a creative agency known for exceeding client expectations.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for national or international travel.
- Why this job: Make a real impact in event management while developing your career in a dynamic environment.
- Qualifications: Experience in delegate management and strong interpersonal skills are essential.
- Other info: Be part of a team that values creativity, connection, and ownership.
The predicted salary is between 39000 - 52000 £ per year.
Reports to Event Director
Guest Experience Department
Salary range is £45,000 – £52,000
Experience level is mid-management
Working pattern is 35 hours across Monday to Friday
Permanent role
Hybrid working (3 days office-based in Clapham Junction)
National or International travel may be expected
Who We Are
brand brewery is an integrated, brand experience agency. Through our creative and strategic expertise and by working with a strong network of partners and affiliates, we are able to offer solutions for clients with budgets often in excess of £2 million. Our ability to scale our offering while retaining a personal relationship with our clients is beneficial for both parties and is key to our success. Our aim as an agency is always to go above and beyond whilst exceeding expectations. Our expertise and projects range from global employee engagement campaigns/worldwide conferences to sports sponsorship campaigns in the UK and from marketing collateral design projects to photography/film shoots. Over the past few years, brand brewery has successfully developed a strong digital offering enabling our clients to deliver both virtual and hybrid events in response to the ever‑changing challenges the economy has brought.
Our Purpose
Delivering beyond the expected.
Our Values
- Add Value
- Be Connected
- Take Ownership
Who You Are
The Senior Guest Experience Manager role will require leadership, forward‑thinking, and meticulous attention to detail. We are looking for someone who is excited to expand their already solid career in the ‘people’ side of event management. Armed with a strong knowledge of delegate management, analytical mindset and excellent interpersonal/client service skills, they will go above and beyond to ensure the Guest Experience Team continually deliver successful projects of the highest standard.
Role
The Guest Experience Department at bb exists to co‑ordinate and lead event delegate management - registration, communication and logistics - from conception through to delivery. The purpose of this role is to provide essential delegate management across the end‑to‑end delivery of events and the continuous development of the Guest Experience Team along a trajectory of people, project, and business growth.
Responsibilities
- Successfully execute projects; lead the ongoing management of the delegate experience and registration process for events, both live and virtual, retaining overall accountability for their delivery
- Create and implement delegate management strategy for projects by successfully interpreting their scope, and set the parameters of project timelines and deadlines accordingly
- Act as first point of contact and hub of delegate management knowledge for the full bb Guest Experience client base, actively fostering positive client relationships and providing solutions where needed
- Build and implement registration websites and forms on the bb Registration Management CMS Platform in‑line with project requirements
- Regularly manage complex ‘big’ data using MS Excel, in the form of client‑facing registration status reports, rooming lists
Senior Delegate Manager in London employer: Brand Brewery
Contact Detail:
Brand Brewery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delegate Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the event management industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Senior Delegate Manager role. Highlight your skills in delegate management and client service, and don’t forget to share specific examples of your past successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at brand brewery and ready to take ownership of your career.
We think you need these skills to ace Senior Delegate Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for event management shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about the opportunity to enhance guest experiences and lead projects.
Tailor Your CV: Make sure your CV is tailored to the Senior Delegate Manager role. Highlight your relevant experience in delegate management and any successful projects you've led. We love seeing how your skills align with our values of adding value and taking ownership.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about your achievements and how they relate to the responsibilities outlined in the job description. We appreciate a personal touch!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Brand Brewery
✨Know Your Stuff
Before the interview, dive deep into the company’s background and the specifics of the Senior Delegate Manager role. Familiarise yourself with their recent projects and values, especially how they deliver beyond expectations. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Showcase Your Experience
Prepare to discuss your previous experience in delegate management and event coordination. Use specific examples that highlight your leadership skills and attention to detail. Think about times when you went above and beyond for a client or project, as this aligns perfectly with the company's ethos.
✨Ask Smart Questions
Interviews are a two-way street, so come armed with insightful questions. Ask about the challenges the Guest Experience Team is currently facing or how they measure success in their projects. This not only shows your interest but also your analytical mindset and willingness to take ownership.
✨Be Personable
Since this role involves a lot of client interaction, it’s crucial to demonstrate your interpersonal skills. Be friendly and approachable during the interview. Share anecdotes that reflect your ability to build positive relationships and provide excellent client service, which is key to the role.
