Quality & Product Compliance Manager

Reporting to: Director of Global Purchasing, Merchandising and Compliance

About Brand Addition

Brand Addition is a global leader in the creative promotional merchandise industry. We work with some of the world’s most recognisable brands—such as Michelin, Google, ABB, Scania, Unilever, Nissan, and RBS—to deliver high-quality, branded products that build awareness and engagement.

We’re proud of our reputation for quality, service, and customer satisfaction. As part of our continued commitment to excellence, we’re looking for a dedicated and experienced Quality & Product Compliance Manager to lead our quality and compliance agenda across our global operations.

Why This Role Matters

Robust quality systems and assurance are critical to our business and our clients. Product safety, regulatory compliance, and consistent quality underpin our reputation and the trust our clients place in us. This role ensures that every product we deliver meets the highest standards—protecting our customers, our brand, and our supply chain integrity.

As Quality & Product Compliance Manager, you’ll be responsible for the global quality function, managing a team with direct reports across the UK and Asia. You’ll also act as the customer’s voice within the organisation—ensuring that our operations support customer requirements and expectations around product quality and compliance.

What You’ll Be Doing

Lead and Evolve our Quality & Compliance Strategy

• Develop and continuously improve our product compliance and quality management strategy and systems.
• Ensure alignment with evolving regulations, client expectations, and industry best practices.

Coordinate Global Quality Operations

• Represent quality across the business, ensuring consistent standards and practices.
• Manage and support the global quality team, including oversight of the vendor quality function to ensure alignment with business-wide objectives.

Customer-Facing Quality Support

• Lead customer audits, representing Brand Addition’s quality standards and practices across the business.
• Support customer quality-related matters, working closely with the QA team to ensure consistency and responsiveness.
• Act as the escalation point for quality issues, ensuring timely resolution and driving continuous improvement.
• Champion a consistent and professional approach to customer interactions related to product quality.

Regulatory Compliance and Readiness

• Stay informed of all relevant existing and upcoming regulations across our markets, including ESPR, REACH, WEEE, and packaging and battery regulations.
• Coordinate internal efforts to ensure the business is prepared for compliance across all applicable jurisdictions, including implementation of required changes.

Certified Management Systems

• Maintain and improve our certified management systems (ISO 9001, ISO 14001, ISO 50001, ISO27001 and ISO45001), directly supported by the Quality Systems Manager.
• Ensure internal audits are planned and undertaken effectively, and that any issues raised are successfully resolved in line with continual improvement principles.

Who We’re Looking For

We’re looking for a confident and collaborative leader with:

• A passion for product compliance, quality management, and good governance.
• Strong communication skills and the ability to influence internal and external stakeholders.
• A hands-on, proactive approach to problem-solving and continuous improvement.
• Experience working in a business that operates through outsourced manufacturing, global procurement services and product sourcing.

Qualifications and Experience

To be successful in this role, you’ll likely have:

• Proven experience in a compliance or quality role, ideally within a business that operates through outsourced manufacturing, global procurement, subcontract manufacture, and product decoration/customisation.
• Strong expertise in product and vendor compliance, including regulatory frameworks, documentation requirements, and customer-facing activities such as issue resolution and complaints management.
• In-depth knowledge of ISO 9001, ISO 14001, and familiarity with ISO 27001 and ISO 45001.
• Experience managing supplier audits, product testing, and third-party inspection processes.
• Familiarity with international regulations such as REACH, WEEE, ESPR, and packaging compliance.
• Excellent leadership skills and experience managing cross-functional or international teams.
• Willingness to travel occasionally to other UK and non-UK offices and supplier locations.