At a Glance
- Tasks: Support business systems and troubleshoot issues in a dynamic IT environment.
- Company: Join a forward-thinking company with a collaborative team spirit.
- Benefits: Hybrid work model, skill development opportunities, and a supportive team.
- Other info: Great career growth potential in a vibrant office atmosphere.
- Why this job: Be part of exciting projects and enhance your tech skills while making an impact.
- Qualifications: Experience with business systems and strong problem-solving abilities required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a bright, professional and enthusiastic individual with experience of working in an office environment. The candidate must have excellent communication skills, be able to work well with a team, and manage their own workload and time management.
The Business Systems Support Engineer I will report to the IT Support Manager in our ICT department. The role will require the candidate to support Business System issues at a 1st/2nd line level, which may include troubleshooting and issue resolution with a SQL Database environment. The role will cover a range of Business Systems including ERP, Ecommerce sites, Redemption sites, Finance Systems, Reporting Platforms, WMS and Shipping Software. The candidate may need to liaise with our supporting partners such as point-of-sale system providers, payment processors, and other partners as identified for existing and new deployments. This role will bring opportunities to get involved with other IT related projects. This is a hybrid office role, and the candidate should expect to be in the Manchester office a minimum of 3 days per week to support internal stakeholders. The ideal candidate must have a passion to learn and develop their skills further. Knowledge supporting ERP, WMS, and ecommerce systems is beneficial, and an understanding of TSQL query techniques to troubleshoot data will be useful. The candidate should demonstrate strong problem-solving skills. Knowledge of associated business systems (Finance, Tax, WMS etc.) is a plus.
Responsibilities include:
- Supporting end-user issues on a variety of IT Business Systems with a primary focus on an ERP/Order Processing System, WMS platform and Ecommerce platform.
- Supporting our customers with first line requests for our Magento ecommerce stores.
- Raising support tickets with 3rd party vendors where appropriate.
- Investigating ecommerce site issues raised by internal teams or clients, completing first-line troubleshooting and escalating technical defects where needed.
- Clearly documenting system issues for feedback to the development team.
- Supporting the ICT team with small to medium sized projects and helping to develop a yearly roll-out schedule.
- Providing QA support for our ecommerce updates, new developments and configuration changes as needed.
- Using TSQL to identify data issues and provide resolutions to issues.
- Performing other business systems tasks related to the role for ongoing maintenance and operation of the systems.
- Monitoring recurring issues, keeping accurate support records and contributing to process improvements and knowledge documentation.
- Having knowledge and oversight of other associated business systems.
Must have:
- Excellent interpersonal and organisational skills.
- Experience supporting a variety of business systems including ERPs, Warehouse Management Systems and Ecommerce platforms.
- Basic understanding of how e-commerce websites function, including categories, product data, promotions, user roles and order processes.
- Experience working with databases; including good working knowledge of database design and relationships.
- TSQL experience is desirable.
It would be useful if the candidate had experience with:
- Experience working with cXML and Restful Web Services.
- Experience supporting Magento 2 or a similar e-commerce platform in a B2B or B2C environment.
- SQL Server Administration.
- Candidate must demonstrate a working knowledge/understanding of a quote to invoice process.
- VAT System Knowledge.
- Working Knowledge of Finance Systems.
- Software QA, Troubleshooting experience.
Business Systems Support Engineer I in Manchester employer: Brand Addition
Join a dynamic and supportive team as a Business Systems Support Engineer I in our Manchester office, where we prioritise employee growth and development. Our hybrid work culture fosters collaboration while allowing flexibility, and we offer opportunities to engage in exciting IT projects that enhance your skills. With a focus on innovation and teamwork, we ensure that our employees are valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Support Engineer I in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Brand Addition values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Brand Addition might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Brand Addition!
✨Direct Apply to Brand Addition
Let's not forget to apply directly through the Brand Addition website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Business Systems Support Engineer I in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Brand Addition.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Brand Addition. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Brand Addition
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
