At a Glance
- Tasks: Support business systems and troubleshoot issues in a dynamic IT environment.
- Company: Join a forward-thinking company with a collaborative team spirit.
- Benefits: Hybrid work model, skill development opportunities, and a supportive team.
- Other info: Great career growth potential in a vibrant office atmosphere.
- Why this job: Be part of exciting projects and enhance your tech skills while making an impact.
- Qualifications: Experience with business systems and strong problem-solving abilities required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a bright, professional and enthusiastic individual with experience of working in an office environment. The candidate must have excellent communication skills, be able to work well with a team, and manage their own workload and time management.
The Business Systems Support Engineer I will report to the IT Support Manager in our ICT department. The role will require the candidate to support Business System issues at a 1st/2nd line level, which may include troubleshooting and issue resolution with a SQL Database environment. The role will cover a range of Business Systems including ERP, Ecommerce sites, Redemption sites, Finance Systems, Reporting Platforms, WMS and Shipping Software. The candidate may need to liaise with our supporting partners such as point-of-sale system providers, payment processors, and other partners as identified for existing and new deployments. This role will bring opportunities to get involved with other IT related projects. This is a hybrid office role, and the candidate should expect to be in the Manchester office a minimum of 3 days per week to support internal stakeholders. The ideal candidate must have a passion to learn and develop their skills further. Knowledge supporting ERP, WMS, and ecommerce systems is beneficial, and an understanding of TSQL query techniques to troubleshoot data will be useful. The candidate should demonstrate strong problem-solving skills. Knowledge of associated business systems (Finance, Tax, WMS etc.) is a plus.
Responsibilities include:
- Supporting end-user issues on a variety of IT Business Systems with a primary focus on an ERP/Order Processing System, WMS platform and Ecommerce platform.
- Supporting our customers with first line requests for our Magento ecommerce stores.
- Raising support tickets with 3rd party vendors where appropriate.
- Investigating ecommerce site issues raised by internal teams or clients, completing first-line troubleshooting and escalating technical defects where needed.
- Clearly documenting system issues for feedback to the development team.
- Supporting the ICT team with small to medium sized projects and helping to develop a yearly roll-out schedule.
- Providing QA support for our ecommerce updates, new developments and configuration changes as needed.
- Using TSQL to identify data issues and provide resolutions to issues.
- Performing other business systems tasks related to the role for ongoing maintenance and operation of the systems.
- Monitoring recurring issues, keeping accurate support records and contributing to process improvements and knowledge documentation.
- Having knowledge and oversight of other associated business systems.
Must have:
- Excellent interpersonal and organisational skills.
- Experience supporting a variety of business systems including ERPs, Warehouse Management Systems and Ecommerce platforms.
- Basic understanding of how e-commerce websites function, including categories, product data, promotions, user roles and order processes.
- Experience working with databases; including good working knowledge of database design and relationships.
- TSQL experience is desirable.
It would be useful if the candidate had experience with:
- Experience working with cXML and Restful Web Services.
- Experience supporting Magento 2 or a similar e-commerce platform in a B2B or B2C environment.
- SQL Server Administration.
- Candidate must demonstrate a working knowledge/understanding of a quote to invoice process.
- VAT System Knowledge.
- Working Knowledge of Finance Systems.
- Software QA, Troubleshooting experience.
Business Systems Support Engineer I in Manchester employer: Brand Addition
Join a dynamic and supportive team as a Business Systems Support Engineer I in our Manchester office, where we prioritise employee growth and development. Our hybrid work culture fosters collaboration while allowing flexibility, and we offer opportunities to engage in exciting IT projects that enhance your skills. With a focus on innovation and teamwork, we ensure that our employees are valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Support Engineer I in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to business systems support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have experience with SQL databases or ERP systems, be ready to discuss specific examples of how you've solved problems in the past. This will help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Business Systems Support Engineer I in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience with ERP, WMS, and ecommerce systems, as well as any TSQL knowledge you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and your enthusiasm for learning – we love that!
Show Off Your Communication Skills:Since this role involves liaising with various partners and supporting end-users, make sure your application showcases your excellent communication skills. Whether it's through your CV or cover letter, let us know how you effectively work with teams and manage your workload.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Brand Addition
✨Know Your Business Systems
Make sure you brush up on your knowledge of ERP, WMS, and e-commerce platforms. Familiarise yourself with how these systems function, especially focusing on their key features and common issues. This will help you demonstrate your understanding during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot issues in a business systems environment. Think about times when you used TSQL to resolve data problems or how you handled support tickets. Real-life scenarios will showcase your skills effectively.
✨Communicate Clearly
Since excellent communication is a must for this role, practice articulating your thoughts clearly and concisely. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify complex ideas will be a big plus.
✨Be Ready to Learn
Express your enthusiasm for learning and developing your skills further. The role offers opportunities to get involved in IT projects, so showing that you're eager to grow and adapt will resonate well with the interviewers.
