At a Glance
- Tasks: Own the customer lifecycle and drive growth with innovative strategies.
- Company: Join a leading AdTech/MarTech company with a focus on customer success.
- Benefits: Hybrid work, competitive salary, health benefits, and equity options.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by enhancing customer experiences and driving value.
- Qualifications: 6+ years in Customer Success, with expertise in AdTech/MarTech.
The predicted salary is between 60000 - 75000 € per year.
We are looking for a driven individual with excellent business acumen, significant experience in the AdTech / MarTech space, and a commitment to professional growth to join our team as a Strategic Customer Success Manager.
Responsibilities
- Take ownership of the entire customer lifecycle, developing and implementing strategies to increase usage, adoption, and growth.
- Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customers’ needs.
- Collaborate cross‑functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured.
- Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users.
- Build compelling demonstrations, presentations, and business value documents.
- Identify and resolve business issues.
- Assist and support with technical issue resolution.
- Accelerate adoption, manage engagement, and lead value creation.
Qualifications
- 6+ years of professional experience in Customer Success or Account Management roles.
- 2+ years of professional experience in the AdTech / MarTech space working with large enterprise / strategic clients.
- Excellent client management skills, bias for action, strong sense of accountability, and ability to perform hands‑on technical work when needed.
- Experience supporting customers with cloud‑based SaaS solutions.
- Problem‑solving skills around business and technical product questions.
- Ability to analyze and interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value‑based use‑case adoption.
- Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle.
- A self‑starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g., Asana, Salesforce).
- Excellent written and verbal communication skills.
- Experience pulling and manipulating aggregate‑level data using tools like Looker, Tableau, and Google Analytics, and using productivity tools like JIRA, Asana, Notion, Catalyst.
Benefits & Compensation
This role will be based at our London, England office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. The position does not qualify for visa sponsorship or relocation; some travel will be required. The salary range provided represents base compensation; equity is available for qualifying positions. We provide a comprehensive benefits package including health and wellness programs, paid time off, and retirement planning options.
EEO Statement
Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Strategic Customer Success Manager - MarTech / AdTech, EMEA in London employer: Branch
At Branch, we pride ourselves on fostering a dynamic and inclusive work environment in our London office, where innovation meets collaboration. As a Strategic Customer Success Manager, you'll benefit from a comprehensive package that includes health and wellness programs, generous paid time off, and opportunities for professional growth within the thriving AdTech/MarTech sector. Join us to make a meaningful impact while enjoying a hybrid work schedule that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Manager - MarTech / AdTech, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to folks in the AdTech/MarTech space on LinkedIn or at industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your expertise! Prepare a killer presentation or demo that highlights your understanding of customer success strategies and how they can be applied using the Branch platform.
✨Tip Number 3
Be proactive! When you get an interview, research the company and come armed with insights about their challenges and how you can help solve them. This shows you're not just another candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Strategic Customer Success Manager - MarTech / AdTech, EMEA in London
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through. We want to see how your experience aligns with our mission and how you can contribute to our customers' growth.
Tailor Your Experience:Make sure to highlight your relevant experience in the AdTech/MarTech space. We’re looking for specific examples of how you've driven customer engagement and success, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language to convey your skills and experiences without unnecessary jargon.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Branch
✨Know Your Stuff
Make sure you have a solid understanding of the AdTech and MarTech landscape. Familiarise yourself with the Branch platform and its features, as well as any recent trends in the industry. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you've taken ownership of customer lifecycles and driven value for clients. Be ready to discuss specific strategies you've implemented to increase usage and adoption.
✨Collaborate Like a Pro
Since this role involves working cross-functionally, think of instances where you've collaborated with different teams. Be prepared to discuss how you’ve worked with Sales, Support, Product, and Engineering teams to achieve common goals. This will show your ability to function as a vital link between customers and the company.
✨Be Ready to Problem-Solve
Anticipate questions around problem-solving, especially regarding technical issues or business challenges. Prepare to share how you've identified gaps and resolved issues in previous roles. This will demonstrate your analytical skills and your proactive approach to customer success.
