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For Companies At a Glance
- Tasks: Lead client onboarding, training, and develop customised solutions in a no-code environment.
- Company: Join a high-growth start-up revolutionising the i-Gaming industry with innovative B2B products.
- Benefits: Enjoy flexible work options, a dynamic team culture, and opportunities for professional growth.
- Why this job: Be part of a cutting-edge company that values creativity and client success in a booming sector.
- Qualifications: Experience in the iGaming industry and strong technical skills are essential for this role.
- Other info: Collaborate with diverse teams and contribute to exciting projects that enhance user experiences.
The predicted salary is between 36000 - 60000 £ per year.
My client is a high-growth start-up in the i-Gaming space, growing a very interesting B2B product for the i-Gaming industry. Currently looking to level up their Customer offering.
Key Responsibilities:
- Client Onboarding & Training: Lead new clients through a seamless onboarding journey, providing comprehensive training on product functionalities.
- Customized Flow Development: Collaborate with clients to construct bespoke flows and features in our no-code environment, addressing their unique needs.
- Resource Development: Create and update a variety of templates and resources, empowering clients towards effective self-service.
- Innovative Solutions: Regularly brainstorm and introduce new flow concepts to improve client processes and user experiences.
- Account Growth & Maintenance: Build and nurture client relationships through consistent interaction, understanding their requirements, and delivering satisfying platform experiences.
- Data Integration & QA Expertise: Apply your in-depth knowledge of data integrations and quality assurance to offer superior client support and guidance.
Required Skills and Experience:
- iGaming Industry Acumen: Prior experience in the iGaming field is essential.
- Technical Savvy: Strong technical aptitude, preferably with a background in QA, technical account management, integrations, product management, automation, CRM, risk management, or payments.
- Data Integration Proficiency: A comprehensive understanding of data integration concepts and methodologies.
- Problem Solving Excellence: A knack for identifying and resolving challenges effectively, while bringing forth creative solutions.
- Team Player: Ability to work collaboratively under the Head of Client Success, coordinating with diverse teams across various locations.
Technical Customer Success Manager employer: Branch Tech
Contact Detail:
Branch Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Manager
✨Tip Number 1
Familiarise yourself with the iGaming industry by following relevant news, forums, and social media channels. This will not only help you understand the current trends but also demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the iGaming space through LinkedIn or industry events. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully onboarded clients or developed customised solutions in previous roles. Highlighting your hands-on experience will showcase your ability to excel in the Technical Customer Success Manager position.
✨Tip Number 4
Brush up on your technical skills related to data integration and quality assurance. Being able to speak confidently about these topics will set you apart from other candidates and show that you're ready to tackle the challenges of the role.
We think you need these skills to ace Technical Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the i-Gaming industry and showcases your technical skills. Emphasise any previous roles in customer success, account management, or QA that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Technical Customer Success Manager role. Mention your experience with client onboarding, training, and data integration, and how you can contribute to their growth.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved challenges in previous roles. Highlight your ability to develop innovative solutions and improve client processes, as this is crucial for the position.
Highlight Team Collaboration: Demonstrate your ability to work collaboratively by mentioning past experiences where you coordinated with diverse teams. This will show that you can thrive under the Head of Client Success and contribute positively to the company culture.
How to prepare for a job interview at Branch Tech
✨Showcase Your iGaming Knowledge
Make sure to highlight your experience in the iGaming industry during the interview. Discuss specific projects or roles you've had that relate to this field, as it will demonstrate your understanding of the market and its unique challenges.
✨Demonstrate Technical Proficiency
Be prepared to discuss your technical skills in detail. Whether it's your experience with data integrations, QA processes, or product management, provide examples of how you've successfully applied these skills in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you approach problem-solving. Prepare a few examples where you've identified a challenge and implemented a creative solution, especially in a customer-facing context.
✨Emphasise Team Collaboration
Since the role requires working closely with various teams, share experiences that showcase your ability to collaborate effectively. Highlight instances where teamwork led to successful outcomes, particularly in client success or onboarding scenarios.
