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For Companies At a Glance
- Tasks: Guide clients through onboarding, training, and customising their experience with our innovative product.
- Company: Join a fast-growing start-up revolutionising the i-Gaming industry with cutting-edge B2B solutions.
- Benefits: Enjoy flexible working options, a dynamic team environment, and opportunities for personal growth.
- Why this job: Be part of a vibrant culture that values creativity and client success in a booming sector.
- Qualifications: Experience in the iGaming industry and strong technical skills are essential for this role.
- Other info: Collaborate with diverse teams and contribute to exciting projects that shape the future of gaming.
The predicted salary is between 36000 - 60000 £ per year.
My client is a high-growth start-up in the i-Gaming space, growing a very interesting B2B product for the i-Gaming industry. Currently looking to level up their Customer offering.
Key Responsibilities:
- Client Onboarding & Training: Lead new clients through a seamless onboarding journey, providing comprehensive training on product functionalities.
- Customized Flow Development: Collaborate with clients to construct bespoke flows and features in our no-code environment, addressing their unique needs.
- Resource Development: Create and update a variety of templates and resources, empowering clients towards effective self-service.
- Innovative Solutions: Regularly brainstorm and introduce new flow concepts to improve client processes and user experiences.
- Account Growth & Maintenance: Build and nurture client relationships through consistent interaction, understanding their requirements, and delivering satisfying platform experiences.
- Data Integration & QA Expertise: Apply your in-depth knowledge of data integrations and quality assurance to offer superior client support and guidance.
Required Skills and Experience:
- iGaming Industry Acumen: Prior experience in the iGaming field is essential.
- Technical Savvy: Strong technical aptitude, preferably with a background in QA, technical account management, integrations, product management, automation, CRM, risk management, or payments.
- Data Integration Proficiency: A comprehensive understanding of data integration concepts and methodologies.
- Problem Solving Excellence: A knack for identifying and resolving challenges effectively, while bringing forth creative solutions.
- Team Player: Ability to work collaboratively under the Head of Client Success, coordinating with diverse teams across various locations.
Technical Customer Success Manager employer: Branch Tech
Contact Detail:
Branch Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Manager
✨Tip Number 1
Familiarise yourself with the iGaming industry by following relevant news, trends, and key players. This will not only enhance your understanding but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your technical skills by preparing examples of past projects where you've successfully managed data integrations or quality assurance processes. Be ready to discuss how these experiences can translate into success for our clients.
✨Tip Number 3
Network with professionals in the iGaming space through platforms like LinkedIn. Engaging with industry groups can provide insights and connections that may lead to opportunities at StudySmarter.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills by thinking of specific challenges you've faced in previous roles. Be ready to share how you approached these issues and the innovative solutions you implemented.
We think you need these skills to ace Technical Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the iGaming industry, particularly any roles related to customer success, technical account management, or data integration. Use specific examples that demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the iGaming sector and your understanding of the company's product. Mention how your background aligns with the responsibilities of the Technical Customer Success Manager role and how you can contribute to their growth.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully identified and resolved challenges in previous roles. Highlight any innovative solutions you've implemented that improved client experiences or processes.
Highlight Team Collaboration: Emphasise your ability to work collaboratively with diverse teams. Share instances where you've coordinated with different departments to achieve a common goal, as this is crucial for the role.
How to prepare for a job interview at Branch Tech
✨Showcase Your iGaming Knowledge
Make sure to highlight your experience in the iGaming industry during the interview. Discuss specific projects or roles you've had that relate directly to this field, as it will demonstrate your understanding of the market and its unique challenges.
✨Demonstrate Technical Proficiency
Be prepared to discuss your technical skills in detail. Whether it's your experience with data integrations, QA processes, or product management, provide examples of how you've successfully applied these skills in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you approach problem-solving. Prepare a few examples where you've identified challenges and implemented creative solutions, particularly in a customer success context.
✨Emphasise Team Collaboration
Since the role requires working closely with various teams, share experiences that showcase your ability to collaborate effectively. Highlight instances where teamwork led to successful outcomes, especially in cross-functional settings.
