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For Companies At a Glance
- Tasks: Guide clients through onboarding and training while developing customised solutions.
- Company: Join a high-growth start-up revolutionising the i-Gaming industry with innovative B2B products.
- Benefits: Enjoy flexible work options, a dynamic environment, and opportunities for professional growth.
- Why this job: Be part of a creative team that values innovation and client success in a booming sector.
- Qualifications: Experience in the i-Gaming industry and strong technical skills are essential.
- Other info: Collaborate with diverse teams and contribute to exciting projects in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
My client is a high-growth start-up in the i-Gaming space, currently looking to level up their Customer offering.
Key Responsibilities:- Client Onboarding & Training: Lead new clients through a seamless onboarding journey, providing comprehensive training on product functionalities.
- Customized Flow Development: Collaborate with clients to construct bespoke flows and features in our no-code environment, addressing their unique needs.
- Resource Development: Create and update a variety of templates and resources, empowering clients towards effective self-service.
- Innovative Solutions: Regularly brainstorm and introduce new flow concepts to improve client processes and user experiences.
- Account Growth & Maintenance: Build and nurture client relationships through consistent interaction, understanding their requirements, and delivering satisfying platform experiences.
- Data Integration & QA Expertise: Apply your in-depth knowledge of data integrations and quality assurance to offer superior client support and guidance.
- iGaming Industry Acumen: Prior experience in the iGaming field is essential.
- Technical Savvy: Strong technical aptitude, preferably with a background in QA, technical account management, integrations, product management, automation, CRM, risk management, or payments.
- Data Integration Proficiency: A comprehensive understanding of data integration concepts and methodologies.
- Problem Solving Excellence: A knack for identifying and resolving challenges effectively, while bringing forth creative solutions.
- Team Player: Ability to work collaboratively under the Head of Client Success, coordinating with diverse teams across various locations.
Technical Customer Success Manager employer: Branch Tech
Contact Detail:
Branch Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Manager
✨Tip Number 1
Familiarise yourself with the iGaming industry by following relevant news, blogs, and forums. This will not only enhance your understanding but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your technical skills by preparing examples of past projects where you've successfully managed data integrations or quality assurance processes. Be ready to discuss these experiences in detail.
✨Tip Number 3
Network with professionals in the iGaming space through LinkedIn or industry events. Building connections can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare to demonstrate your problem-solving abilities by thinking of specific challenges you've faced in previous roles and how you overcame them. This will highlight your fit for the role's requirements.
We think you need these skills to ace Technical Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the iGaming industry and showcases your technical skills. Emphasise any previous roles in customer success, account management, or QA that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Technical Customer Success Manager role. Mention your experience with client onboarding, training, and data integration, and how you can contribute to enhancing the customer offering.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully identified and resolved challenges in previous roles. Highlight any innovative solutions you've implemented that improved client experiences.
Highlight Team Collaboration: Demonstrate your ability to work collaboratively by mentioning past experiences where you coordinated with diverse teams. This will show that you can thrive under the Head of Client Success and contribute positively to the team dynamic.
How to prepare for a job interview at Branch Tech
✨Showcase Your iGaming Knowledge
Make sure to highlight your experience in the iGaming industry during the interview. Discuss specific projects or roles you've had that relate to this field, as it will demonstrate your understanding of the market and its unique challenges.
✨Demonstrate Technical Proficiency
Be prepared to discuss your technical skills in detail. Whether it's your experience with data integrations, QA processes, or product management, provide examples of how you've successfully applied these skills in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you approach problem-solving. Prepare a few examples where you've identified a challenge and implemented a creative solution, especially in a customer-facing context.
✨Emphasise Team Collaboration
Since the role requires working closely with various teams, be ready to share experiences that showcase your ability to collaborate effectively. Highlight instances where teamwork led to successful outcomes for clients.
