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For Companies At a Glance
- Tasks: Lead client onboarding and training, ensuring a smooth journey with our innovative i-Gaming product.
- Company: Join a high-growth start-up revolutionising the B2B i-Gaming industry.
- Benefits: Enjoy flexible working options and a dynamic work environment with growth opportunities.
- Why this job: Be part of a creative team that values innovation and enhances user experiences in i-Gaming.
- Qualifications: Experience in i-Gaming and strong technical skills in data integration and QA are essential.
- Other info: Bring your problem-solving skills to a fast-paced, exciting industry!
The predicted salary is between 36000 - 60000 £ per year.
My client is a high-growth start-up in the i-Gaming space, developing a B2B product for the i-Gaming industry.
Client Onboarding & Training: Lead new clients through a seamless onboarding journey, providing comprehensive training on product functionalities. Create and update a variety of templates and resources, empowering clients towards effective self-service. Regularly brainstorm and introduce new flow concepts to improve client processes and user experiences.
Account Growth & Maintenance:
Data Integration & QA Expertise: Apply your in-depth knowledge of data integrations and quality assurance to offer superior client support and guidance.
iGaming Industry Acumen: Prior experience in the iGaming field is essential.
Technical Savvy: Strong technical aptitude, preferably with a background in QA, technical account management, integrations, product management, automation, CRM, risk management, or payments.
Data Integration Proficiency: A comprehensive understanding of data integration concepts and methodologies. A knack for identifying and resolving challenges effectively, while bringing forth creative solutions.
Customer Success Technical Manager employer: Branch Tech
Contact Detail:
Branch Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Technical Manager
✨Tip Number 1
Familiarise yourself with the i-Gaming industry by researching current trends, key players, and emerging technologies. This knowledge will not only help you understand the product better but also demonstrate your genuine interest in the field during discussions.
✨Tip Number 2
Showcase your technical skills by preparing to discuss specific tools and methodologies related to data integration and quality assurance. Being able to articulate your experience with these concepts will set you apart as a strong candidate.
✨Tip Number 3
Think of examples from your past experiences where you've successfully onboarded clients or improved user experiences. Be ready to share these stories, as they highlight your ability to lead and innovate in client success roles.
✨Tip Number 4
Network with professionals in the i-Gaming space through platforms like LinkedIn. Engaging with industry groups and participating in discussions can provide valuable insights and connections that may help you land the job.
We think you need these skills to ace Customer Success Technical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the i-Gaming industry, particularly any roles related to client onboarding, training, or technical account management. Use specific examples that demonstrate your technical aptitude and data integration skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the i-Gaming sector and detail how your background aligns with the responsibilities of the Customer Success Technical Manager role. Mention specific achievements that showcase your ability to improve client processes and user experiences.
Showcase Technical Skills: Clearly outline your technical skills in your application. Highlight any experience you have with QA, data integrations, CRM systems, or automation tools. Providing concrete examples of how you've used these skills to solve problems will strengthen your application.
Demonstrate Problem-Solving Abilities: Include examples in your application that illustrate your knack for identifying challenges and implementing creative solutions. This could be through case studies from previous roles or specific projects where you improved client outcomes.
How to prepare for a job interview at Branch Tech
✨Showcase Your iGaming Knowledge
Make sure to highlight your experience in the iGaming industry during the interview. Discuss specific projects or roles you've had that relate directly to this field, as it’s essential for the position.
✨Demonstrate Technical Proficiency
Be prepared to discuss your technical skills in detail. Whether it's data integration, QA, or CRM systems, provide examples of how you've successfully applied these skills in previous roles.
✨Prepare for Client Onboarding Scenarios
Think about how you would lead a new client through the onboarding process. Prepare to share your strategies for creating effective training materials and resources that empower clients.
✨Bring Creative Solutions to the Table
During the interview, be ready to brainstorm potential improvements for client processes or user experiences. Show your ability to think outside the box and propose innovative ideas that could benefit the company.
