Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide desktop support and troubleshoot user issues in a dynamic IT environment.
- Company: Join a forward-thinking tech company focused on career development.
- Benefits: Pension contributions, training support, bonuses for certifications, and social events.
- Why this job: Grow your IT skills with hands-on experience and structured progression opportunities.
- Qualifications: 1-2 years of desktop support experience and a passion for technology.
- Other info: Enjoy a supportive culture with regular performance reviews and career growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a junior Desktop Support Engineer with early-stage commercial experience who is keen to develop into a more autonomous, technically rounded role. The position is suited to someone coming from a managed services or small-environment background who wants broader exposure to networks, users, and core infrastructure technologies.
This role offers structured progression, hands-on responsibility, and support toward formal Microsoft certifications.
- Regular performance reviews with a clear focus on career development
- Pension contribution
- All business-related expenses covered
- Structured Microsoft training pathway:
- Study materials provided
- Exam fees covered
- Study leave included
- Financial bonus awarded per certification achieved
Required Experience & Skills
- 1–2 years’ hands-on experience providing desktop or user support
- Background in a managed services environment or sole IT responsibility within a small organisation
- Strong practical understanding of end-user support and troubleshooting
- Core technical exposure should include:
- Windows desktop support (PC builds, OS issues, drivers, software faults)
- Microsoft Office support across multiple versions
- Basic server administration (Active Directory, Group Policy, authentication issues, remote access problems)
- Microsoft 365 administration (Exchange, SharePoint, OneDrive – permissions, mailboxes, access issues)
- Mobile device and email configuration support
Personal attributes:
- Able to work independently and manage workload effectively
- Strong attention to detail and documentation standards
- Fluent written and spoken English
- Basic scripting (PowerShell or batch)
- Exposure to firewalls, routers, VPN clients
- At least one completed Microsoft certification
- Experience supporting macOS environments
- Virtualisation exposure (Hyper-V or VMware)
- Any involvement in deploying or configuring Windows servers
- Full UK driving licence and access to a vehicle
Why This Role
This position is designed for someone who wants more than a static helpdesk role — offering genuine progression, certification support, and the chance to grow into a well-rounded IT professional with increasing responsibility over time.
Desktop Support Engineer in Brentford employer: Branch Tech
Contact Detail:
Branch Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Brentford
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your desktop support expertise. Whether it’s a blog about troubleshooting tips or a GitHub repo showcasing your scripting skills, let your work speak for itself.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a Desktop Support Engineer. Role-play with a friend or use online resources to get comfortable with explaining your thought process.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that job!
We think you need these skills to ace Desktop Support Engineer in Brentford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on experience with desktop support and any relevant certifications you've got under your belt.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role. Share your passion for IT and how you see yourself growing into a more autonomous position within our team.
Showcase Your Technical Skills: Be specific about your technical abilities, especially with Windows desktop support and Microsoft 365 administration. Mention any experience with troubleshooting and user support that aligns with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Branch Tech
✨Know Your Tech
Brush up on your technical skills, especially around Windows desktop support and Microsoft 365 administration. Be ready to discuss your hands-on experience with troubleshooting and any specific issues you've resolved in the past.
✨Show Your Passion for Learning
This role is all about growth and development, so express your eagerness to learn. Mention any relevant certifications you’ve completed or are pursuing, and how you plan to take advantage of the structured training pathway offered.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've tackled support requests in the past. Use the STAR method (Situation, Task, Action, Result) to clearly outline your thought process and the outcomes of your actions.
✨Communicate Clearly
Since you'll be handling support requests via phone and written communication, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, as this will show your ability to connect with users effectively.
