At a Glance
- Tasks: Own the customer lifecycle and drive growth with innovative strategies.
- Company: Join a dynamic team in the AdTech/MarTech space.
- Benefits: Competitive salary, health benefits, paid time off, and retirement planning.
- Other info: Opportunity for professional growth and collaboration across teams.
- Why this job: Make a real impact by helping customers succeed with cutting-edge technology.
- Qualifications: 1-2+ years in Customer Success or similar roles, strong problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as a Commercial Customer Success Manager.
Responsibilities
- Own the entire customer lifecycle and develop strategies to increase usage, adoption, and growth.
- Build deep expertise with the Branch platform, providing advisory relationships and proactive solutions.
- Collaborate cross‑functionally with Sales, Support, Product, and Engineering to plan and execute customer engagements.
- Participate in strategic success planning, quarterly business reviews (QBRs) and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured.
- Serve as a link between customers and Branch, setting expectations, identifying gaps, and providing user enablement.
- Build compelling demonstrations, presentations, and business value documents.
- Identify and resolve business issues and assist with technical issue resolution.
- Accelerate adoption, manage engagement, and lead value creation.
Qualifications
- 1–2+ years of professional experience in Customer Success, Account Management or similar customer‑facing roles.
- Excellent client‑management skills, bias for action, strong sense of accountability and ability to perform hands‑on technical work.
- Experience supporting customers with cloud‑based SaaS solutions.
- Deep technical curiosity and ability to translate complex concepts into client value.
- Strong problem‑solving skills around business and technical product questions.
- Ability to analyze and interpret business requirements and anticipate and guide client needs to drive value‑based use‑case adoption.
- Proactive handling of customer expectations and leading all aspects of customer communications throughout the lifecycle.
- Self‑starter mentality with an entrepreneurial spirit and quick adaptation to new tools (e.g. Asana, Salesforce).
- Excellent written and verbal communication skills.
- Experience pulling and manipulating aggregate‑level data using Looker, Tableau, Google Analytics and similar tools.
- Experience using productivity tools such as JIRA, Asana, Notion, Catalyst etc.
Nice to have
- Professional experience in the AdTech / MarTech space working with commercial & enterprise clients.
- French speaking.
Benefits
Salary range is provided and does not include potential equity, which is available for qualifying positions. We offer a comprehensive benefits package including health and wellness programs, paid time off and retirement planning options.
Commercial Customer Success Manager, EMEA employer: Branch Metrics
Join a dynamic team as a Commercial Customer Success Manager in the EMEA region, where your professional growth is nurtured through a culture of collaboration and innovation. With a comprehensive benefits package that includes health and wellness programs, paid time off, and retirement planning options, we prioritise your well-being while you drive customer success in the exciting AdTech/MarTech space. Our supportive environment encourages continuous learning and offers unique opportunities to engage with cross-functional teams, ensuring you make a meaningful impact on our customers' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Customer Success Manager, EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Branch Metrics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Branch Metrics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Customer Success Manager, EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Branch Metrics:Your cover letter is your chance to shine! Tell us why you want to work at Branch Metrics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Branch Metrics!
How to prepare for a job interview at Branch Metrics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
