We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as a Commercial Customer Success Manager.
Responsibilities
- Own the entire customer lifecycle and develop strategies to increase usage, adoption, and growth.
- Build deep expertise with the Branch platform, providing advisory relationships and proactive solutions.
- Collaborate cross‑functionally with Sales, Support, Product, and Engineering to plan and execute customer engagements.
- Participate in strategic success planning, quarterly business reviews (QBRs) and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured.
- Serve as a link between customers and Branch, setting expectations, identifying gaps, and providing user enablement.
- Build compelling demonstrations, presentations, and business value documents.
- Identify and resolve business issues and assist with technical issue resolution.
- Accelerate adoption, manage engagement, and lead value creation.
Qualifications
- 1–2+ years of professional experience in Customer Success, Account Management or similar customer‑facing roles.
- Excellent client‑management skills, bias for action, strong sense of accountability and ability to perform hands‑on technical work.
- Experience supporting customers with cloud‑based SaaS solutions.
- Deep technical curiosity and ability to translate complex concepts into client value.
- Strong problem‑solving skills around business and technical product questions.
- Ability to analyze and interpret business requirements and anticipate and guide client needs to drive value‑based use‑case adoption.
- Proactive handling of customer expectations and leading all aspects of customer communications throughout the lifecycle.
- Self‑starter mentality with an entrepreneurial spirit and quick adaptation to new tools (e.g. Asana, Salesforce).
- Excellent written and verbal communication skills.
- Experience pulling and manipulating aggregate‑level data using Looker, Tableau, Google Analytics and similar tools.
- Experience using productivity tools such as JIRA, Asana, Notion, Catalyst etc.
Nice to have
- Professional experience in the AdTech / MarTech space working with commercial & enterprise clients.
- French speaking.
Benefits
Salary range is provided and does not include potential equity, which is available for qualifying positions.
We offer a comprehensive benefits package including health and wellness programs, paid time off and retirement planning options.
