At a Glance
- Tasks: Lead client relationships and ensure an exceptional customer experience in a hybrid role.
- Company: Join a global E/CTRM software house investing in AI and emerging technologies.
- Benefits: £70k base salary, bonus, and flexible working with great benefits.
- Other info: Work remotely with one day in London; excellent career growth opportunities await.
- Why this job: Make a real impact in customer success while working with cutting-edge technology.
- Qualifications: Experience in E/CTRM and strong client-facing skills are essential.
The predicted salary is between 70000 - 70000 £ per year.
Global E/CTRM software house seeks a Customer Success Manager to join in a hybrid role working 4 days remotely and 1 day from their London office.
Joining a global and very established E/CTRM software house, you’ll join a very profitable and growing E/CTRM software business who are heavily investing in AI and emerging technologies, who are growing their Customer Success team and thus hiring this position in the UK. You can be based from anywhere in the UK, so pay tax in the UK, but you will need to be able to travel 1 day per week to their London office.
As the commercial and relationship lead, the role is focused on delivering an excellent client experience, driving retention, and supporting long-term account growth. The Customer Success Manager will work closely with Delivery, Product, Support, and Development teams to ensure a seamless customer journey from onboarding to renewal, while also managing escalations, supporting customer needs, and maintaining accurate client documentation.
The successful Customer Success Manager will have a strong background in E/CTRM and ideally ETRM (Power & Gas Trading Software), working in either another Customer Success Manager or could be working as an E/CTRM Business Analyst, Support Analyst, Account Manager or other business facing role. This is a Customer Success Manager role though, so it is essential that you have excellent client facing and senior stakeholder management skills, coupled with good energy trading business knowledge.
My client won't sponsor visas, so it is essential that you have a passport or visa allowing you to live and work in the UK without any issues.
Salary: £70k base + bonus + benefits
For more information, please e-mail through an up-to-date copy of your CV to Ben at.
E/CTRM Customer Success Manager - £70k basic + bonus + package in Slough employer: Bramwith Consulting
Bramwith Consulting is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development and mentorship, ensuring that our team members thrive in their careers while making a meaningful impact on global procurement strategies.
StudySmarter Expert Advice🤫
We think this is how you could land E/CTRM Customer Success Manager - £70k basic + bonus + package in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bramwith Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bramwith Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace E/CTRM Customer Success Manager - £70k basic + bonus + package in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bramwith Consulting:Your cover letter is your chance to shine! Tell us why you want to work at Bramwith Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bramwith Consulting!
How to prepare for a job interview at Bramwith Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
