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For Companies At a Glance
- Tasks: Lead strategic procurement for outsourced services and manage multi-million-pound global spend.
- Company: Join a globally recognised brand known for its award-winning customer experience.
- Benefits: Enjoy a competitive salary, bonus, and a strong benefits package with hybrid work options.
- Why this job: Make a real impact in a high-visibility role while collaborating with senior leaders.
- Qualifications: Proven procurement experience in outsourcing, BPO, or managed services is essential.
- Other info: This role offers exposure to C-suite and the chance to shape global service delivery.
The predicted salary is between 60000 - 84000 £ per year.
Job Description
Senior Procurement Manager – BPO | Outsourced Managed Services | Global Blue Chip Household Name | £70,000 – £80,000 + Bonus & Strong Wider Package | West London (Hybrid)
Are you a seasoned procurement leader with experience in outsourced services, BPO, or complex third-party delivery models? This is a high-impact opportunity to join a world-class, globally recognised brand, leading strategic procurement across one of the most business-critical and customer-facing areas: outsourced contact centres and managed service providers.
As Senior Procurement Manager, you'll take ownership of a significant multi-million-pound global spend across onshore, nearshore and offshore customer operations. These third-party partnerships are central to the business’s award-winning customer experience, and you’ll play a lead role in optimising their commercial, operational, and strategic performance.
Partnering with senior stakeholders across Procurement, Commercial, Customer Service, and Technology, you'll drive supplier strategy, lead major contract negotiations, and play a key role in transforming the company's outsourced operating model. It’s a rare opportunity to operate at a high strategic level while staying close to the commercial detail — all in a collaborative, fast-moving environment.
Key Responsibilities:
- Lead the end-to-end sourcing and contract management of large-scale outsourced contact centre and BPO agreements across global markets.
- Set and execute supplier strategy: selection, onboarding, governance, performance management (SRM), and transformation.
- Drive major negotiations, commercial terms, and risk mitigation for complex third-party service contracts.
- Influence and align with C-suite and senior leadership to deliver strategic outcomes across procurement and customer operations.
- Identify and deliver opportunities for cost optimisation, service improvement, innovation, and supplier consolidation.
- Work closely with global procurement teams to ensure consistent best practice and policy alignment.
- Own the development of category strategies that support business priorities across customer service and digital engagement channels.
What You’ll Bring:
- Strong procurement experience in outsourcing, BPO, ITO or managed services.
- Commercially astute, with deep expertise in contracting, negotiations, and supplier performance frameworks.
- Understanding of or exposure to outsourced operations / offshore delivery models.
- Ability to manage senior internal stakeholders and vendor relationships.
- Strong leadership skills, able to drive initiatives, influence change, and work cross-functionally.
- Experience using procurement systems and confident analysing supplier and commercial data.
This is a high-visibility strategic role where your work will shape how a global brand delivers best-in-class managed services. If you’re ready to take on large-scale BPO challenges, have exposure to the C-suite, and make a real commercial impact this is your opportunity!
If you’re ready to take the next step in your procurement career, contact Oskar at jobsOE@bramwithconsulting.co.uk for a confidential discussion.
Key Words: Procurement, Procurement Manager, Sourcing Manager, Category Manager, Senior Procurement Manager, Senior Sourcing Manager, Senior Category Manager, Category Lead, Procurement Lead, Sourcing Lead, Global Procurement, Strategic Sourcing, BPO, Business Process Outsourcing, ITO, Indirect Procurement, Managed Services, Communications, Technology, Tech, Telco, IT, Contact Centres, Communication, SRM, Stakeholder Management, Ariba, Offshoring, Outsourcing, Outsource, Third-Party, Third-Party Outsourcing, Professional Services, West London, South West London, North West London, Heathrow, Hounslow, Brentford, Twickenham, Hammersmith, Chiswick, Hayes, Southall, Feltham, Ealing, Fulham, Clapham, Richmond, Slough, Uxbridge, Surrey, Berkshire, Windsor, Weybridge, Staines, Kingston, Wimbledon, Epsom, Chessington, Worcester Park, Cobham, Esher, Wembley
Senior Procurement Manager - BPO | Outsourced Managed Services | Global Blue Chip Household Name ... employer: Bramwith Consulting
Contact Detail:
Bramwith Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Procurement Manager - BPO | Outsourced Managed Services | Global Blue Chip Household Name ...
✨Tip Number 1
Network with professionals in the procurement and BPO sectors. Attend industry events or webinars where you can meet potential colleagues or leaders from global brands. This can help you gain insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in outsourcing and managed services. Being knowledgeable about current market dynamics will allow you to speak confidently during interviews and demonstrate your strategic thinking.
✨Tip Number 3
Prepare to discuss specific examples of your past procurement successes, particularly in managing large-scale contracts or negotiations. Highlighting measurable outcomes will showcase your impact and suitability for the role.
✨Tip Number 4
Research the company's existing partnerships and procurement strategies. Understanding their current operations will enable you to propose innovative ideas and improvements during discussions, making you a more attractive candidate.
We think you need these skills to ace Senior Procurement Manager - BPO | Outsourced Managed Services | Global Blue Chip Household Name ...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant procurement experience, especially in outsourcing and BPO. Use specific examples that demonstrate your leadership skills and successful negotiations.
Craft a Compelling Cover Letter: Write a cover letter that connects your experience to the key responsibilities outlined in the job description. Emphasise your ability to manage senior stakeholders and drive strategic outcomes.
Highlight Relevant Skills: In your application, focus on skills such as supplier strategy development, contract management, and performance optimisation. Mention any experience with procurement systems and data analysis.
Showcase Your Achievements: Include quantifiable achievements in your application, such as cost savings or improved service delivery metrics from previous roles. This will help demonstrate your impact in similar positions.
How to prepare for a job interview at Bramwith Consulting
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities and expectations of a Senior Procurement Manager in BPO. Familiarise yourself with the key terms like outsourcing, contract management, and supplier strategy, as these will likely come up during your interview.
✨Prepare for Strategic Discussions
Since this role involves influencing C-suite executives, be ready to discuss your strategic vision for procurement. Think about how you can optimise costs and improve service delivery, and prepare examples from your past experiences that demonstrate your ability to drive change.
✨Showcase Your Negotiation Skills
Negotiation is a critical part of this role. Prepare to discuss specific instances where you've successfully negotiated contracts or managed supplier relationships. Highlight your approach to risk mitigation and how you ensure favourable terms for your organisation.
✨Demonstrate Cross-Functional Collaboration
This position requires working closely with various departments. Be prepared to share examples of how you've collaborated with teams such as Commercial, Customer Service, and Technology in previous roles. Emphasise your leadership skills and ability to influence stakeholders across different functions.
