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For Companies At a Glance
- Tasks: Lead strategic procurement for outsourced services and manage multi-million-pound global spend.
- Company: Join a globally recognised brand known for its award-winning customer experience.
- Benefits: Enjoy a competitive salary, bonus, and strong wider package with hybrid work options.
- Why this job: Make a real impact in a high-visibility role while collaborating with senior leaders.
- Qualifications: Proven procurement experience in outsourcing, BPO, or managed services is essential.
- Other info: This role offers exposure to C-suite and the chance to shape global service delivery.
The predicted salary is between 60000 - 84000 £ per year.
Senior Procurement Manager – BPO | Outsourced Managed Services | Global Blue Chip Household Name | £70,000 – £80,000 + Bonus & Strong Wider Package | West London (Hybrid)
Are you a seasoned procurement leader with experience in outsourced services, BPO, or complex third-party delivery models? This is a high-impact opportunity to join a world-class, globally recognised brand, leading strategic procurement across one of the most business-critical and customer-facing areas: outsourced contact centres and managed service providers.
As Senior Procurement Manager, you'll take ownership of a significant multi-million-pound global spend across onshore, nearshore and offshore customer operations. These third-party partnerships are central to the business’s award-winning customer experience, and you’ll play a lead role in optimising their commercial, operational, and strategic performance.
Partnering with senior stakeholders across Procurement, Commercial, Customer Service, and Technology, you'll drive supplier strategy, lead major contract negotiations, and play a key role in transforming the company's outsourced operating model. It’s a rare opportunity to operate at a high strategic level while staying close to the commercial detail — all in a collaborative, fast-moving environment.
Key Responsibilities:
- Lead the end-to-end sourcing and contract management of large-scale outsourced contact centre and BPO agreements across global markets.
- Set and execute supplier strategy: selection, onboarding, governance, performance management (SRM), and transformation.
- Drive major negotiations, commercial terms, and risk mitigation for complex third-party service contracts.
- Influence and align with C-suite and senior leadership to deliver strategic outcomes across procurement and customer operations.
- Identify and deliver opportunities for cost optimisation, service improvement, innovation, and supplier consolidation.
- Work closely with global procurement teams to ensure consistent best practice and policy alignment.
- Own the development of category strategies that support business priorities across customer service and digital engagement channels.
What You’ll Bring:
- Strong procurement experience in outsourcing, BPO, ITO or managed services.
- Commercially astute, with deep expertise in contracting, negotiations, and supplier performance frameworks.
- Understanding of or exposure to outsourced operations / offshore delivery models.
- Ability to manage senior internal stakeholders and vendor relationships.
- Strong leadership skills, able to drive initiatives, influence change, and work cross-functionally.
- Experience using procurement systems and confident analysing supplier and commercial data.
This is a high-visibility strategic role where your work will shape how a global brand delivers best-in-class managed services. If you’re ready to take on large-scale BPO challenges, have exposure to the C-suite, and make a real commercial impact this is your opportunity!
If you’re ready to take the next step in your procurement career, contact Oskar at for a confidential discussion.
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Senior Procurement Manager – BPO | Outsourced Managed Services | Global Blue Chip Household Name | £70,000 - £80,000 Bonus & Strong Wider Package | West London (Hybrid) employer: Bramwith Consulting
Contact Detail:
Bramwith Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Procurement Manager – BPO | Outsourced Managed Services | Global Blue Chip Household Name | £70,000 - £80,000 Bonus & Strong Wider Package | West London (Hybrid)
✨Tip Number 1
Network with professionals in the procurement and BPO sectors. Attend industry events or webinars to connect with potential colleagues and leaders in the field. This can help you gain insights into the company culture and expectations.
✨Tip Number 2
Research the company's recent projects and initiatives related to outsourced services. Understanding their current strategies will allow you to tailor your discussions and demonstrate how your experience aligns with their goals.
✨Tip Number 3
Prepare to discuss specific examples of your past successes in managing supplier relationships and driving cost optimisation. Highlighting measurable outcomes will showcase your ability to deliver results in a similar role.
✨Tip Number 4
Familiarise yourself with the latest trends in procurement technology and outsourcing models. Being knowledgeable about tools like Ariba and current best practices will position you as a forward-thinking candidate who can contribute to the company's innovation.
We think you need these skills to ace Senior Procurement Manager – BPO | Outsourced Managed Services | Global Blue Chip Household Name | £70,000 - £80,000 Bonus & Strong Wider Package | West London (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant procurement experience, especially in outsourcing and BPO. Use specific examples of past achievements that demonstrate your ability to manage large-scale contracts and drive supplier performance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the key responsibilities outlined in the job description, particularly your experience with contract negotiations and stakeholder management.
Highlight Key Skills: Emphasise your commercial acumen and leadership skills in both your CV and cover letter. Mention any experience you have with procurement systems and data analysis, as these are crucial for the role.
Use Relevant Keywords: Incorporate keywords from the job description into your application materials. Terms like 'strategic sourcing', 'supplier strategy', and 'cost optimisation' will help your application stand out and show that you understand the role's requirements.
How to prepare for a job interview at Bramwith Consulting
✨Showcase Your Procurement Expertise
Make sure to highlight your experience in procurement, especially in outsourcing and BPO. Be prepared to discuss specific projects where you successfully managed large-scale contracts and how you optimised supplier performance.
✨Prepare for Strategic Discussions
Since this role involves influencing C-suite executives, practice articulating your strategic vision clearly. Think about how you can align procurement strategies with broader business goals and be ready to share examples of past successes.
✨Demonstrate Leadership Skills
This position requires strong leadership abilities. Prepare to discuss how you've led cross-functional teams, driven change, and influenced stakeholders in previous roles. Use specific examples to illustrate your impact.
✨Understand the Market Landscape
Research the company and its competitors in the BPO space. Being knowledgeable about current trends and challenges in outsourced services will help you engage in meaningful conversations during the interview.
