At a Glance
- Tasks: Lead client relationships and ensure an exceptional customer experience in a hybrid role.
- Company: Join a global E/CTRM software house investing in AI and emerging technologies.
- Benefits: £70k base salary, bonus, and flexible working with great benefits.
- Other info: Work remotely with one day in London; excellent career growth opportunities.
- Why this job: Make a real impact by driving client success and account growth.
- Qualifications: Experience in E/CTRM or related roles with strong client management skills.
The predicted salary is between 70000 - 70000 £ per year.
Global E/CTRM software house seeks a Customer Success Manager to join in a hybrid role working 4 days remotely and 1 day from their London office. Joining a global and very established E/CTRM software house, you’ll join a very profitable and growing E/CTRM software business who are heavily investing in AI and emerging technologies, who are growing their Customer Success team and thus hiring this position in the UK. You can be based from anywhere in the UK, so pay tax in the UK, but you will need to be able to travel 1 day per week to their London office.
As the commercial and relationship lead, the role is focused on delivering an excellent client experience, driving retention, and supporting long-term account growth. The Customer Success Manager will work closely with Delivery, Product, Support, and Development teams to ensure a seamless customer journey from onboarding to renewal, while also managing escalations, supporting customer needs, and maintaining accurate client documentation.
The successful Customer Success Manager will have a strong background in E/CTRM and ideally ETRM (Power & Gas Trading Software), working in either another Customer Success Manager or could be working as an E/CTRM Business Analyst, Support Analyst, Account Manager or other business facing role. This is a Customer Success Manager role though, so it is essential that you have excellent client facing and senior stakeholder management skills, coupled with good energy trading business knowledge.
My client won't sponsor visas, so it is essential that you have a passport or visa allowing you to live and work in the UK without any issues.
Salary: £70k base + bonus + benefits
E/CTRM Customer Success Manager - £70k basic + bonus + package in London employer: Bramwith Consulting
Bramwith Consulting is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development and mentorship, ensuring that our team members thrive in their careers while making a meaningful impact on global procurement strategies.
