At a Glance
- Tasks: Manage customer relationships and drive success in energy trading software.
- Company: Dynamic energy technology company focused on customer success.
- Benefits: Competitive salary, bonus, hybrid work, and excellent benefits package.
- Other info: Join a growing team where your ideas can make a real impact.
- Why this job: Shape client partnerships and influence the future of energy trading solutions.
- Qualifications: 3-5 years in energy trading software with strong client-facing experience.
Customer Success Manager | Energy Trading Software | UK (Hybrid) £70,000 + Bonus + Extras
I'm partnering with a well-established and growing energy technology company that is looking to hire a Customer Success Manager to support and grow relationships across its portfolio of energy trading software solutions.
This is an exciting opportunity to join a business that is investing heavily in its Customer Success function under new leadership. You'll play a key role in shaping how the company partners with its clients, driving long-term relationships, improving customer outcomes, and helping influence the future direction of the function.
Rather than joining an established team with rigid processes, this role offers the opportunity to bring new ideas, take ownership, and make a genuine impact as the business continues to expand.
The Role
You'll manage a portfolio of customers across the energy sector, acting as their trusted advisor throughout the entire customer lifecycle. From on-boarding new clients and coordinating implementations through to renewals, account growth and strategic account management, you'll work closely with Product, Delivery, Support and Development teams to ensure customers achieve maximum value from the software.
This role combines customer relationship management, commercial ownership and project coordination, making it ideal for someone who enjoys working with both clients and internal stakeholders.
What They're Looking For
Candidates should have approximately 3–5 years of relevant experience and come from an energy trading software or energy markets background.
Experience within ETRM software is essential, and candidates with exposure to Contigo or similar energy trading platforms will be particularly attractive.
They are open to individuals coming from Customer Success, Account Management, Business Analysis, Application Support, Functional Consulting, Project Management or Implementation roles, provided they have strong client-facing experience and understand the energy trading lifecycle.
The ideal candidate will have:
• Experience working with ETRM software within the energy industry.
• An understanding of power and gas trading processes and the trade lifecycle.
• Experience managing customer relationships in a SaaS environment.
• Strong project coordination or implementation experience, particularly onboarding customers.
• Excellent communication and stakeholder management skills.
• A proactive, entrepreneurial mindset with the confidence to work independently and bring forward new ideas.
Location
This is a hybrid role (4 days remote) with a preference for UK based candidates, particularly around London or within commuting distance of the office.
Exceptional candidates based in Paris or Brussels may also be considered.
Salary & Benefits
Salary up to £70,000, plus bonus and an excellent benefits package.
UK work authorization required, my client will not sponsor visas.
If you have experience with energy trading software, enjoy building long-term customer relationships and are looking to join a growing business where you'll have genuine autonomy and influence, please apply directly here or send me an email to
Customer Success Manager | Energy Trading Software | UK (Hybrid) in England employer: Bramwith Consulting
Bramwith Consulting is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development and mentorship, ensuring that our team members thrive in their careers while making a meaningful impact on global procurement strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager | Energy Trading Software | UK (Hybrid) in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bramwith Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bramwith Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager | Energy Trading Software | UK (Hybrid) in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bramwith Consulting:Your cover letter is your chance to shine! Tell us why you want to work at Bramwith Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bramwith Consulting!
How to prepare for a job interview at Bramwith Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
