At a Glance
- Tasks: Deliver top-notch customer support and manage orders for French-speaking clients.
- Company: Join a global manufacturing leader in a niche industry.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Flexible working hours and a dynamic team environment.
- Why this job: Make a real difference in customer experiences while using your language skills.
- Qualifications: Fluent in French and English with customer service experience.
The predicted salary is between 28000 - 28000 £ per year.
Working for a well-established global manufacturing business in a niche industry. As the French Speaking Customer Experience Specialist you will be responsible for supporting customers across the globe with a particular focus on French customers.
Job Description
- Deliver excellent customer experience and support to internal and external customers for orders and general enquiries.
- Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS France mailbox throughout the day, passing queries to relevant colleagues with as much information as possible.
- Lead Qualification: Qualify all sales leads before passing to the sales team.
- Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively inform any issues and any date changes to the customer.
- Communication: Internal and external communication to ensure fast and accurate processing of orders.
- Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Ensure consistent follow up and proactive customer updates.
- Work with customers, Sales and Service to ensure customer satisfaction and first-time resolution.
- Warranty Replacements: Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
- Collections: Liaise with warehouse and customers to arrange EX Works shipment.
- Export Compliance: Ensure all enquiries and orders are dealt with whilst adhering to company export compliance policies, escalating to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively supports the customer experience evolution to best in class.
- Ensure compliance to GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Provide cover for Key Accounts mailbox.
Candidate Requirements
Essential
- Experience in Customer Service, Customer Experience, Sales Support, Sales Administration, Sales Order Processing or similar is essential.
- Attention to detail.
- French language skills – fluent, including business language.
- English fluency.
- Excellent communication skills, being able to communicate at all levels; strong organisational skills.
- IT skills on MS Office Suite.
- Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately and as part of a team.
- Passion for delivering excellent customer experiences.
Desirable
- Microsoft Dynamics 360 Business Central (full training will be provided).
This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccelshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
This role would suit candidates with the following experience: Senior Customer Experience, Senior Sales Admin, Senior Customer Service, Senior Team, Internal Account Manager.
Hours: Monday – Thursday, 9:00 am – 5:00 pm – Friday 8:00 am – 4:00 pm.
Salary: £28,000 Per Annum.
French Speaking Customer Experience Specialist in Stone employer: Brampton Recruitment
Join a well-established global manufacturing business that values its employees and fosters a supportive work culture. As a French Speaking Customer Experience Specialist, you will benefit from comprehensive training, opportunities for professional growth, and a commitment to delivering exceptional customer service. With a focus on teamwork and proactive communication, this role offers a rewarding environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Experience Specialist in Stone
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer experience and your language skills. Role-play with a friend or use our resources to boost your confidence.
✨Tip Number 3
Show off your skills! During interviews, share specific examples of how you've delivered excellent customer service in the past. Use metrics if you can – numbers speak volumes!
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace French Speaking Customer Experience Specialist in Stone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of French Speaking Customer Experience Specialist. Highlight your customer service experience and any relevant skills, especially your fluency in French and English. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer experiences. Share specific examples from your past roles that demonstrate your attention to detail and organisational skills. We love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it's through clear language in your CV or a friendly tone in your cover letter, we want to see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Brampton Recruitment
✨Brush Up on Your French
Since this role requires fluent French, make sure you're comfortable speaking and writing in the language. Practise common customer service phrases and scenarios in French to show your proficiency during the interview.
✨Know the Company Inside Out
Research the global manufacturing business you'll be interviewing with. Understand their products, values, and customer base, especially focusing on their French customers. This will help you tailor your answers and demonstrate your genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your attention to detail and ability to resolve customer issues. Be ready to discuss how you've managed customer enquiries and processed orders accurately and efficiently.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about how they measure customer satisfaction or what tools they use for order processing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
