At a Glance
- Tasks: Deliver exceptional customer support and manage sales enquiries in a dynamic environment.
- Company: Join a well-established global manufacturing business in a niche industry.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Flexible working hours with a supportive team culture.
- Why this job: Be part of a team that values customer experience and innovation.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 29000 - 29000 £ per year.
Excellent communication skills, being able to communicate at all levels.
IT skills on MS Office Suite.
Passion for delivering excellent customer experiences.
Working for a well-established global manufacturing business who operate in a niche industry. As the Sales Support Specialist you will be responsible for dealing with new customer enquiries, qualifying warm leads and producing quotes.
Job Description:
- Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries.
- Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS Sales mailbox throughout the day.
- Passing queries to relevant colleagues with as much information as possible.
- Lead Qualification: Qualify all sales leads before passing to the sales team.
- Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Ensure consistent follow up and proactive customer updates. Work with customers, Sales and Service to ensure customer satisfaction and first-time resolution.
- Warranty Replacements: Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
- Collections: Liaise with warehouse and customers to arrange EX Works shipment.
- Export Compliance: Ensure all enquiries are dealt with whilst adhering to company export compliance policies, escalate to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively support the customer experience evolution to best in class.
- Ensure compliance with GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer.
Candidate Requirements:
Essential:
- Experience in providing quality Customer Service, Sales Support, Sales Lead, Sales Quotes, Internal Sales, Account Management, Key Account Management.
- Attention to detail.
- English fluency.
- Excellent communication skills, being able to communicate at all levels.
- Strong organisational skills.
- IT skills on MS Office Suite.
- Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately and as part of a team.
- Passion for delivering excellent customer experiences.
Desirable:
- Microsoft Dynamics 360 business central (full training will be provided).
This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccelshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
This role would suit candidates with the following experience: Sales Support, Internal Sales, Key Account Management.
Hours: Monday – Thursday, 9:00 am – 5:00 pm – Friday 8:00 am – 4:00 pm.
Salary: £29,000 Per Annum.
Moves to Hybrid after training is completed, Monday and Friday WFH and Tuesday to Thursday in the office.
Customer Experience & Sales Support Specialist (Hybrid) in Stone employer: Brampton Recruitment
Join a well-established global manufacturing business that values excellent customer experiences and offers a supportive work culture. As a Customer Experience & Sales Support Specialist, you will benefit from a hybrid working model, competitive salary, and opportunities for professional growth within a niche industry. With a focus on teamwork and proactive problem-solving, this role is perfect for those looking to make a meaningful impact in their career while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Sales Support Specialist (Hybrid) in Stone
✨Tip Number 1
Get your communication skills on point! Practice how you present yourself, whether it's in a casual chat or a more formal setting. Remember, the way you express your passion for customer experience can really set you apart.
✨Tip Number 2
Show off your IT skills! Familiarise yourself with MS Office Suite and any other tools mentioned in the job description. Being tech-savvy can give you an edge, so don’t hesitate to highlight this during interviews.
✨Tip Number 3
Be proactive! When discussing your experience, share examples of how you've taken ownership of customer issues and resolved them efficiently. This shows you're not just about following orders but are genuinely invested in customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the customer experience evolution with us.
We think you need these skills to ace Customer Experience & Sales Support Specialist (Hybrid) in Stone
Some tips for your application 🫡
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience where you’ve successfully communicated with customers or colleagues.
Highlight Your IT Skills:We’re looking for someone who’s comfortable with the MS Office Suite. Mention any specific tools or software you’ve used in the past, and if you have experience with Microsoft Dynamics 360, definitely include that too!
Demonstrate Your Passion for Customer Experience:Let us know why you’re passionate about delivering excellent customer experiences. Share examples of how you’ve gone above and beyond to help customers in previous roles, as this will really resonate with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Brampton Recruitment
✨Know Your Customer Experience
Make sure you understand what excellent customer service looks like. Be ready to share examples from your past experiences where you went above and beyond for a customer. This will show your passion for delivering great customer experiences.
✨Master the Tech
Brush up on your IT skills, especially with MS Office Suite. Familiarise yourself with tools like Excel and Word, as you'll likely need to demonstrate your proficiency during the interview. If you have experience with Microsoft Dynamics 360, mention it!
✨Organise Your Thoughts
Prepare to discuss how you prioritise tasks and manage your time effectively. Think of specific instances where you successfully handled multiple customer enquiries or sales leads, and be ready to explain your process.
✨Communicate Clearly
Since communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you can communicate at all levels.
