At a Glance
- Tasks: Deliver exceptional customer support and manage sales enquiries with precision.
- Company: Join a well-established global manufacturing business in a niche industry.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Flexible working hours and a supportive team environment.
- Why this job: Be part of a team that values customer experience and innovation.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 29000 - 29000 £ per year.
Excellent communication skills, being able to communicate at all levels.
IT skills on MS Office Suite.
Passion for delivering excellent customer experiences.
Working for a well-established global manufacturing business who operate in a niche industry. As the Sales Support Specialist you will be responsible for dealing with new customer enquiries, qualifying warm leads and producing quotes.
Job Description:
- Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries.
- Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS Sales mailbox throughout the day.
- Passing queries to relevant colleagues with as much information as possible.
- Lead Qualification: Qualify all sales leads before passing to the sales team.
- Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Ensure consistent follow up and proactive customer updates. Work with customers, Sales and Service to ensure customer satisfaction and first-time resolution.
- Warranty Replacements: Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
- Collections: Liaise with warehouse and customers to arrange EX Works shipment.
- Export Compliance: Ensure all enquiries are dealt with whilst adhering to company export compliance policies, escalate to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively support the customer experience evolution to best in class.
- Ensure compliance with GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer.
Candidate Requirements:
Essential:
- Experience in providing quality Customer Service, Sales Support, Sales Lead, Sales Quotes, Internal Sales, Account Management, Key Account Management.
- Attention to detail.
- English fluency.
- Excellent communication skills, being able to communicate at all levels.
- Strong organisational skills.
- IT skills on MS Office Suite.
- Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately and as part of a team.
- Passion for delivering excellent customer experiences.
Desirable:
- Microsoft Dynamics 360 business central (full training will be provided).
This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccelshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
This role would suit candidates with the following experience: Sales Support, Internal Sales, Key Account Management.
Hours: Monday – Thursday, 9:00 am – 5:00 pm – Friday 8:00 am – 4:00 pm.
Salary: £29,000 Per Annum.
Moves to Hybrid after training is completed, Monday and Friday WFH and Tuesday to Thursday in the office.
Customer Experience - Sales Support in Stone employer: Brampton Recruitment
Join a well-established global manufacturing business that values excellent customer experiences and offers a supportive work culture. With a focus on employee growth, you will have the opportunity to develop your skills in a dynamic environment while enjoying a hybrid work model post-training. Our commitment to quality and compliance ensures that you will be part of a team dedicated to delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience - Sales Support in Stone
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your communication skills! Since this role is all about excellent customer experiences, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Show your passion for customer service! When you get the chance to chat with hiring managers, share specific examples of how you've gone above and beyond for customers in the past. It’ll set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Experience - Sales Support in Stone
Some tips for your application 🫡
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experiences where you’ve successfully communicated with customers or colleagues.
Highlight Your IT Skills:We’re looking for someone who’s comfortable with the MS Office Suite. Mention any specific tools you’ve used and how they’ve helped you in previous roles. If you have experience with Microsoft Dynamics 360, definitely give it a shout!
Demonstrate Your Passion for Customer Experience:Let us know why delivering excellent customer experiences matters to you. Share examples of how you’ve gone above and beyond for customers in the past. This will show us that you’re not just looking for a job, but you genuinely care about making a difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Brampton Recruitment
✨Know Your Customer Experience Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've delivered excellent customer experiences in the past, especially in sales support roles. This will show that you’re passionate about providing top-notch service.
✨Master the Tech
Since IT skills on MS Office Suite are essential, ensure you're comfortable with Excel, Word, and PowerPoint. You might be asked to demonstrate your proficiency, so practice creating quotes or managing data in Excel beforehand. Familiarity with Microsoft Dynamics 360 would be a bonus!
✨Communicate Like a Pro
Given the emphasis on communication skills, practice articulating your thoughts clearly and confidently. Prepare for common interview questions by rehearsing your answers out loud. Remember, it’s not just what you say, but how you say it that counts!
✨Be Organised and Proactive
Showcase your organisational skills by discussing how you prioritise tasks and manage your time effectively. Think of examples where you took ownership of a situation or proactively resolved an issue. This will highlight your ability to handle customer enquiries efficiently.
