At a Glance
- Tasks: Deliver top-notch customer support and manage orders for French-speaking clients.
- Company: Join a global manufacturing leader in a niche industry.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Flexible working hours and a dynamic team environment.
- Why this job: Make a real difference in customer experiences while using your language skills.
- Qualifications: Fluent in French and English with customer service experience.
The predicted salary is between 28000 - 28000 £ per year.
Working for a well-established global manufacturing business in a niche industry, you will be responsible for supporting customers across the globe with a particular focus on French customers.
Job Description
- Deliver excellent customer experience and support to internal and external customers for orders and general enquiries.
- Ensure all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS France mailbox throughout the day, passing queries to relevant colleagues with as much information as possible.
- Lead Qualification: Qualify all sales leads before passing to the sales team.
- Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively inform any issues and any date changes to the customer.
- Communication: Internal and external communication to ensure fast and accurate processing of orders.
- Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Ensure consistent follow up and proactive customer updates.
- Work with customers, Sales and Service to ensure customer satisfaction and first-time resolution.
- Warranty Replacements: Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
- Collections: Liaise with warehouse and customers to arrange EX Works shipment.
- Export Compliance: Ensure all enquiries and orders are dealt with whilst adhering to company export compliance policies, escalating to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively supports the customer experience evolution to best in class.
- Ensure compliance to GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Provide cover for Key Accounts mailbox.
Candidate Requirements
Essential
- Experience in Customer Service, Customer Experience, Sales Support, Sales Administration, Sales Order Processing or similar is essential.
- Attention to detail.
- French language skills – fluent, including business language.
- English fluency.
- Excellent communication skills, being able to communicate at all levels; strong organisational skills.
- IT skills on MS Office Suite.
- Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately and as part of a team.
- Passion for delivering excellent customer experiences.
Desirable
- Microsoft Dynamics 360 Business Central (full training will be provided).
This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccelshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
This role would suit candidates with the following experience: Senior Customer Experience, Senior Sales Admin, Senior Customer Service, Senior Team, Internal Account Manager.
Hours: Monday – Thursday, 9:00 am – 5:00 pm – Friday 8:00 am – 4:00 pm.
Salary: £28,000 Per Annum.
Bilingual French Customer Experience Specialist in Stone employer: Brampton Recruitment
Join a well-established global manufacturing business that values its employees and fosters a collaborative work culture. As a Bilingual French Customer Experience Specialist, you will benefit from comprehensive training, opportunities for professional growth, and a supportive environment that prioritises customer satisfaction. With a focus on work-life balance and competitive salary, this role offers a meaningful career path in a niche industry.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual French Customer Experience Specialist in Stone
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your French! Since this role is all about supporting French customers, brush up on your language skills. Try role-playing common customer scenarios in French to feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team. Don’t miss out on this opportunity!
We think you need these skills to ace Bilingual French Customer Experience Specialist in Stone
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about supporting our French customers, make sure to highlight your fluency in French and English. Use examples from your past experiences where you’ve successfully communicated in both languages to solve customer issues.
Tailor Your Experience:We want to see how your previous roles in customer service or sales support relate to this position. Be specific about your achievements and how they align with the responsibilities listed in the job description. This will help us see you as a perfect fit!
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free of typos and errors. Double-check your CV and cover letter for clarity and accuracy, as this reflects your ability to manage customer queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Brampton Recruitment
✨Brush Up on Your French
Since this role requires fluent French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer scenarios in French to boost your confidence and fluency.
✨Know the Company Inside Out
Research the global manufacturing business you'll be interviewing with. Understand their products, values, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service situations you might face in this role. Prepare examples from your past experience where you successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and customer-centric mindset.
✨Show Off Your Organisational Skills
Given the emphasis on order processing and mailbox management, be ready to discuss how you stay organised and prioritise tasks. Share specific tools or methods you use to manage your workload effectively, as this will highlight your suitability for the role.
