At a Glance
- Tasks: Manage reception duties, greet visitors, and handle administrative tasks.
- Company: Established business in Stoke on Trent with a focus on growth.
- Benefits: Competitive hourly rate, Monday to Friday hours, and a dynamic work environment.
- Other info: Perfect for graduates or those seeking to kickstart their career in administration.
- Why this job: Gain valuable experience in a diverse role while interacting with various stakeholders.
- Qualifications: Strong communication skills and proficiency in office software required.
The predicted salary is between 12.81 - 12.81 £ per hour.
Our client is an established business, based in Stoke on Trent, having experienced growth in the last few years. They are now seeking an experienced Receptionist/Administrator to oversee the running of certain office functions such as Facilities Management, Directors travel, and ordering of office supplies. This integral role is very diverse and allows the holder to liaise with both internal stakeholders and external suppliers. This role will be located in the reception area, so it is customer-facing as well.
Job Description:
- Visitor Management: Greeting, directing, and checking in visitors, and providing security passes when necessary.
- Communication: Answering and directing phone calls, responding to emails, and taking messages.
- Scheduling: Booking meetings, managing calendars, and making appointments. Organising buffets as required, sometimes picking up.
- Administrative Tasks: Handling incoming and outgoing mail, managing filing systems, and data entry, getting paperwork ready for board meetings.
- Office Upkeep: Maintaining a tidy reception area, managing office supplies, and coordinating with vendors like cleaning or IT staff.
- Customer Service: Answering inquiries, providing information about the company, and assisting clients.
- Financial Duties: Handling petty cash and processing expenses. Coding invoices for customer buffets, hotels, and taxis.
For the Reception/Administrator role, it would be good to see candidates with the following experience:
- Experience: A graduate who is looking to gain experience or someone who has experience in reception, front of house or reception/administration experience.
- Communication: Excellent verbal and written communication skills are crucial for interacting with a variety of people.
- Organisation: Strong organisational skills and attention to detail are needed for tasks like managing schedules and records.
- Technical proficiency: Experience with office software (like Microsoft Office Suite), computers, phones, and other office equipment is required.
- Professionalism: The ability to remain calm under pressure, multitask, and professionally represent the company.
- Problem-solving: The ability to manage last-minute changes and resolve issues independently.
The role would suit candidates with the following experience: Receptionist, Front of House.
Hours: Monday - Friday 8:30 am - 5:00 pm
Salary: £12.81 Per Hour
Receptionist in Stoke-on-Trent employer: Brampton Recruitment
Join a thriving business in Stoke on Trent as a Receptionist/Administrator, where you will play a vital role in ensuring smooth office operations while enjoying a supportive and collaborative work culture. With opportunities for professional growth and development, this position offers a chance to enhance your skills in a dynamic environment, all while being part of a team that values communication and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brampton Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brampton Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brampton Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Brampton Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brampton Recruitment!
How to prepare for a job interview at Brampton Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
