At a Glance
- Tasks: Deliver top-notch customer support and manage sales enquiries with precision.
- Company: Join a dynamic recruitment agency with a focus on customer experience.
- Benefits: Enjoy hybrid working, competitive hours, and comprehensive training.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be the voice of the company and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 25000 - 32000 € per year.
As the Sales Support Specialist, you will be responsible for dealing with new customers. Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries.
- Mailbox Management: Ensure active management of CS Sales mailbox throughout the day.
- Sales Leads: Qualify all sales leads before passing to the sales team.
- Complaints, Credits, and Returns: Ensure all complaints, credits and returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Work with customers, Sales and Service to ensure customer satisfaction and first-time resolution.
- Service Enquiries: Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Significant Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
- Export Compliance: Ensure all enquiries are dealt with whilst adhering to company export compliance policies, escalate to leadership when necessary.
- Phone Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Customer Experience Evolution: Actively support the customer experience evolution to best in class.
- Compliance: Ensure compliance with GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Process all sales orders within 1 working day to a high degree of accuracy.
Experience in providing quality Customer Service, Sales Support, Sales Lead, Sales Quotes, Internal Sales, Account Management, Key Account Management is required. English fluency and IT skills on MS Office Suite are essential. A good standard in education, including Maths and English, with GCSE (or equivalent) at Grade C or above is necessary. A passion for delivering excellent customer experiences is also important.
Microsoft Dynamics 360 Business Central training will be provided.
Hours: Monday – Thursday, 9:00 am – 5:00 pm; Friday 8:00 am – 4:00 pm. Moves to Hybrid after training is completed, Monday and Friday WFH and Tuesday to Thursday in the office.
Customer Experience Specialist - Sales Support in Stoke-on-Trent employer: Brampton Recruitment
At Brampton Recruitment, we pride ourselves on being an excellent employer that values the growth and well-being of our employees. Our supportive work culture fosters collaboration and innovation, while our commitment to employee development ensures that you have ample opportunities to advance your career. Located in the heart of Staffordshire, we offer a hybrid working model that promotes work-life balance, making us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist - Sales Support in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Specialist, you'll need to convey information clearly and effectively. Role-play with a friend or use online resources to sharpen your phone and email etiquette.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds, making it more likely they'll think of you when making decisions.
We think you need these skills to ace Customer Experience Specialist - Sales Support in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your experience in sales support and customer service, and show us how you can deliver that excellent customer experience we’re all about!
Show Off Your Skills:Don’t forget to mention your IT skills, especially with MS Office Suite and any experience with Microsoft Dynamics 360. We want to see how tech-savvy you are and how you can help us streamline our processes.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance. We love a well-organised application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Brampton Recruitment
✨Know Your Customer Experience
Make sure you understand what excellent customer experience means for the role. Brush up on common customer service scenarios and think about how you would handle them. This will show your passion for delivering top-notch service.
✨Familiarise Yourself with the Tools
Since the job mentions Microsoft Dynamics 360 Business Central, it’s a good idea to do some research on it. Even if you’ll receive training, having a basic understanding of the software can give you an edge and demonstrate your eagerness to learn.
✨Prepare for Common Questions
Think about questions related to sales support and customer complaints. Prepare examples from your past experiences that highlight your problem-solving skills and ability to manage customer expectations effectively.
✨Showcase Your Team Spirit
This role involves working closely with sales and service teams. Be ready to discuss how you’ve collaborated in the past and how you can contribute to a positive team environment. Highlighting your teamwork skills can set you apart!
