At a Glance
- Tasks: Support customers and coordinate projects in a dynamic manufacturing environment.
- Company: Join a leading manufacturing business with a friendly, collaborative culture.
- Benefits: Enjoy 33 days holiday, healthcare cash plan, and a pension scheme.
- Other info: Perfect for those seeking growth in a supportive team atmosphere.
- Why this job: Make a real impact while developing your skills in a fast-paced role.
- Qualifications: Customer service experience and strong administrative skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
- Experience within a customer focused role is essential
- Experience in manufacturing/engineering/technical industry
- Excellent administrative skills and attention to detail
- Experience within a customer focused role is essential
- Experience in manufacturing/engineering/technical industry
- Excellent administrative skills and attention to detail
A fantastic opportunity has arisen for a Customer Support/Project Coordinator to join a leading manufacturing business that is well established within its specialist market.
You will be working in a fast- paced, dynamic environment as part of a warm and friendly team, where collaboration and customer focus are key.
This is an exciting role offering variety, responsibility, and the chance to make a real impact.
Job Description
- As the Customer Support/Project Coordinator you will service ALL customers (existing and potential) accounts to ensure effective and efficient delivery to the client base.
- Co-ordinate shelving installation activities with customers, installation teams and internal departments ensuring all schedules, site requirements and health & safety documentation are effectively managed to achieve successful project delivery
- As the Customer Support/Project Coordinator you will be dealing promptly and efficiently with all enquiries from the customers within 48 hours
- Dealing with customer complaints and ensuring they are addressed in line with company policies and procedures and responding within 24 hours
- Attend internal and external customer meetings as well as site visits
- To be a team player, own and cross departmental.
- To follow all procedures issued by the company and continuously improve/maintain procedures to ensure maximum efficiency.
- As the Customer Support/Project Coordinator you will be sales Order processing
- Dealing with breakdowns
- Preparation of quotes
- Candidate Requirements
- Previous experience within a customer focused role is essential
- Previous experience working within a manufacturing, engineering environment would be highly preferred
- Excel (basic - intermediate)
- Strong administrative skills
- Exceptional verbal and written communication is essential
- Excellent attention to detail
- Exceptional telephone manner with the ability to communicate on all levels
- Highly organised with the ability to work to strict deadlines
This role is commutable from: Stoke on Trent, Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Uttoxeter, Leek, Talke, Kidsgrove, Biddulph, Congleton and surrounding areas
This role would suit candidates with the following experience: Sales Administrator, sales administration, sales order processor, sales support
- Hours
- Monday - Friday 9:00 am – 5:00 pm
- Salary
- DOE
Benefits
- Healthcare cash plan scheme (not PMI) after probationary which is 6 months
- Income protection after 3 years
- Death inservice(after 12 months)
- Employee of the year
- Pension - standard 3% and 5%
- Free parking
- There is no company sick pay - standard SSP
- Holidays: 33 days holiday (inc 8 bank holidays) - some of these days to be kept for Xmas shutdown
- #J-18808-Ljbffr
Customer Support/Project Coordinator employer: Brampton Recruitment
Brampton Recruitment is an excellent employer that values its team members by fostering a supportive work culture and providing opportunities for professional growth. Located in Stoke-on-Trent, employees benefit from a dynamic environment where their contributions are recognised, and they can develop their skills while enjoying a collaborative atmosphere. With a focus on employee well-being and career advancement, Brampton Recruitment stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support/Project Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brampton Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brampton Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support/Project Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brampton Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Brampton Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brampton Recruitment!
How to prepare for a job interview at Brampton Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
