At a Glance
- Tasks: Deliver exceptional customer support and manage sales enquiries with precision.
- Company: Join a global manufacturing leader in a niche industry.
- Benefits: Competitive salary, hybrid work model, and professional training.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 29000 - 29000 € per year.
Working for a well-established global manufacturing business who operate in a niche industry. As the Sales Support Specialist, you will be responsible for dealing with new customer enquiries, qualifying warm leads and producing quotes.
Job Description:
- Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries.
- Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS Sales mailbox throughout the day, passing queries to relevant colleagues with as much information as possible.
- Lead Qualification: Qualify all sales leads before passing to the sales team.
- Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Ensure consistent follow up and proactive customer updates.
- Warranty Replacements: Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
- Collections: Liaise with warehouse and customers to arrange EX Works shipment.
- Export Compliance: Ensure all enquiries are dealt with whilst adhering to company export compliance policies, escalate to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively support the customer experience evolution to best in class.
- Ensure compliance with GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Process all sales orders within 1 working day to a high degree of accuracy, proactively informing any issues and any date changes to the customer.
Candidate Requirements:
- Essential: Experience in providing quality Customer Service, Sales Support, Sales Lead, Sales Quotes, Internal Sales, Account Management, Key Account Management.
- Attention to detail.
- English fluency.
- Excellent communication skills, being able to communicate at all levels.
- Strong organisational skills.
- IT skills on MS Office Suite.
- Good standard in education, including Maths and English, with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately, and as part of a team.
- Passion for delivering excellent customer experiences.
Desirable: Microsoft Dynamics 360 Business Central (full training will be provided).
This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccleshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
This role would suit candidates with the following experience: Sales Support, Internal Sales, Key Account Management.
Hours: Monday – Thursday, 9:00 am – 5:00 pm – Friday 8:00 am – 4:00 pm.
Salary: £29,000 Per Annum. Moves to Hybrid after training is completed, Monday and Friday WFH and Tuesday to Thursday in the office.
Customer Experience Specialist - Sales Support employer: Brampton Recruitment
Join a well-established global manufacturing business that values its employees and fosters a supportive work culture. As a Customer Experience Specialist, you will benefit from a competitive salary, hybrid working options after training, and opportunities for professional growth within a niche industry. The company prioritises employee satisfaction and development, ensuring you have the tools and support needed to excel in your role while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist - Sales Support
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Specialist, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to deliver that excellent customer experience we all strive for.
We think you need these skills to ace Customer Experience Specialist - Sales Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your experience in customer service and sales support, and show us how you can deliver that excellent customer experience we’re after!
Show Off Your Communication Skills:Since communication is key in this role, let your writing reflect your ability to convey information clearly and effectively. Use a friendly tone and be concise, just like you would when responding to customer enquiries.
Be Detail-Oriented:Attention to detail is crucial for this position. When filling out your application, double-check for any typos or errors. We want to see that you can manage tasks accurately and efficiently, just like you would in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows us you’re proactive!
How to prepare for a job interview at Brampton Recruitment
✨Know Your Customer Experience
Make sure you understand what excellent customer service looks like. Research the company’s approach to customer experience and be ready to discuss how you can contribute to that. Think of specific examples from your past roles where you’ve gone above and beyond for a customer.
✨Master the Art of Communication
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Prepare to answer questions about how you handle customer enquiries and complaints, and think of ways to demonstrate your ability to communicate effectively at all levels.
✨Show Off Your Organisational Skills
This position demands strong organisational abilities, so come prepared with examples of how you’ve managed multiple tasks or prioritised requests in previous jobs. You might even want to bring a simple plan or strategy that showcases your organisational skills.
✨Be Ready for Role-Specific Scenarios
Anticipate questions related to lead qualification and sales support. Prepare to discuss how you would handle specific scenarios, such as managing a high volume of customer queries or dealing with a difficult complaint. This will show that you’re proactive and ready to take ownership of your responsibilities.
