At a Glance
- Tasks: Deliver top-notch customer service and process sales orders efficiently.
- Company: Join a well-established global manufacturing business in a niche industry.
- Benefits: Gain valuable experience in customer service and order processing.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Previous customer service and order processing experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Experience in providing quality Customer Service.
Previous order processing experience.
Passion for delivering excellent customer experiences.
Working for a well-established global manufacturing business who operate in a niche industry.
As the Customer Experience Specialist, you will support customers with enquiries and process sales orders.
Job Description:
- Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries.
- Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS Sales Orders mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible.
- Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer.
- Communication: Internal and External communication to ensure fast and accurate processing of orders.
- Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, and be comprehensive in replies to anticipate the next questions. Ensure responses are within the KPI.
- Credits / Returns: Ensure all complaints, credits and returns are handled efficiently.
We think you need these skills to ace Customer Experience Specialist - Order Processing
Customer Service
Order Processing
Attention to Detail
Time Management
Communication Skills
Problem-Solving Skills
Proactive Approach
