At a Glance
- Tasks: Deliver top-notch customer support and process sales orders efficiently.
- Company: Join a well-established global manufacturing business in a niche industry.
- Benefits: Competitive salary of £26,000 per annum with a supportive work environment.
- Other info: Flexible working hours and opportunities for training and development.
- Why this job: Be part of a team that values excellent customer experiences and personal growth.
- Qualifications: Experience in customer service or sales order processing is essential.
Working for a well-established global manufacturing business who operate in a niche industry. As the Customer Experience Specialist you will support customers with enquiries and processing sales orders.
Job Description:
- Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries.
- Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS Orders mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible.
- Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer.
- Communication: Internal and External communication to ensure fast and accurate processing of orders.
- Export Compliance: Ensure all orders are processed whilst adhering to company export compliance policies, escalate to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively support the customer experience evolution to best in class.
- Ensure compliance to GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Customer Enquiries - Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
Candidate Requirements:
- Essential:
- Experience in providing quality Customer Service, Customer Experience, Sales Administration, Sales Order Processing or similar experience is essential.
- Attention to detail.
- English fluency.
- Excellent communication skills.
- Strong organisational skills.
- IT skills on MS Office Suite.
- Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately and as part of a team.
- Passion for delivering excellent customer experiences.
- Desirable:
- Microsoft Dynamics 360 business central (full training will be provided).
This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccleshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
This role would suit candidates with the following experience: Customer Service, Customer Experience, Sales Administration, Sales Support, Order Processing or similar role.
Hours: Monday – Thursday, 9:00 am – 5:00 pm – Friday 8:00 am – 4:00 pm.
Salary: £26,000 Per Annum.
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Customer Experience Specialist - Order Processing in Stone employer: Brampton Recruitment Ltd
Join a well-established global manufacturing business that values its employees and fosters a supportive work culture. As a Customer Experience Specialist, you will benefit from a collaborative environment that prioritises professional growth and development, alongside competitive salary and flexible working hours. With a focus on delivering exceptional customer service, this role offers the opportunity to make a meaningful impact while being part of a dedicated team in a niche industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist - Order Processing in Stone
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer experiences, make sure you can articulate your thoughts clearly and confidently during interviews or calls.
✨Tip Number 3
Be proactive! If you get a chance to ask questions during your interview, think about what might come up in the role. Show that you’re ready to take ownership and tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Experience Specialist - Order Processing in Stone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and order processing. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and effectively. Use concise language and keep it professional yet friendly – we love a good balance!
Highlight Attention to Detail:In your application, emphasise your attention to detail. Mention specific examples where you’ve successfully managed orders or resolved customer queries accurately. This will show us that you can handle the precision required for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Brampton Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you’ve handled customer enquiries in the past, especially in sales order processing. Think of specific examples where you delivered excellent service or resolved issues effectively.
✨Master the Art of Communication
Since communication is key for this role, practice articulating your thoughts clearly. Prepare to explain how you would manage internal and external communications, especially when it comes to processing orders and addressing customer complaints.
✨Show Off Your Organisational Skills
Be prepared to demonstrate your organisational skills. You might be asked how you prioritise tasks or manage multiple enquiries at once. Think of a time when you successfully juggled several responsibilities and how you ensured everything was processed accurately and on time.
✨Familiarise Yourself with Compliance Standards
Understand the basics of GDP and ISO 9001 compliance, as these are crucial for the role. Be ready to discuss how you would ensure adherence to these standards while processing orders and handling customer queries.
