At a Glance
- Tasks: Deliver exceptional customer support and manage sales enquiries with precision.
- Company: Join a well-established global manufacturing business in a niche industry.
- Benefits: Competitive salary, hybrid work model, and professional development opportunities.
- Other info: Flexible working hours with excellent career growth potential.
- Why this job: Be part of a team that values customer experience and innovation.
- Qualifications: Experience in customer service and strong communication skills required.
Working for a well-established global manufacturing business who operate in a niche industry. As the Sales Support Specialist you will be responsible for dealing with new customer enquiries, qualifying warm leads and producing quotes.
Job Description:
- Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries.
- Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS Sales mailbox throughout the day.
- Passing queries to relevant colleagues with as much information as possible.
- Lead Qualification: Qualify all sales leads before passing to the sales team.
- Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Ensure consistent follow up and proactive customer updates. Work with customers, Sales and Service to ensure customer satisfaction and first-time resolution.
- Warranty Replacements: Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
- Collections: Liaise with warehouse and customers to arrange EX Works shipment.
- Export Compliance: Ensure all enquiries are dealt with whilst adhering to company export compliance policies, escalate to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively support the customer experience evolution to best in class.
- Ensure compliance with GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer.
Candidate Requirements:
- Essential:
- Experience in providing quality Customer Service, Sales Support, Sales Lead, Sales Quotes, Internal Sales, Account Management, Key Account Management.
- Attention to detail.
- English fluency.
- Excellent communication skills, being able to communicate at all levels.
- Strong organisational skills.
- IT skills on MS Office Suite.
- Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately and as part of a team.
- Passion for delivering excellent customer experiences.
- Desirable:
- Microsoft Dynamics 360 business central (full training will be provided).
This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccelshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
This role would suit candidates with the following experience: Sales Support, Internal Sales, Key Account Management.
Hours: Monday – Thursday, 9:00 am – 5:00 pm – Friday 8:00 am – 4:00 pm.
Salary: £29,000 Per Annum.
Moves to Hybrid after training is completed, Monday and Friday WFH and Tuesday to Thursday in the office.
Customer Experience - Sales Support in Stone employer: Brampton Recruitment Ltd
Join a well-established global manufacturing business that values its employees and fosters a supportive work culture. As a Sales Support Specialist, you will benefit from a hybrid working model after training, allowing for flexibility while contributing to a team dedicated to delivering exceptional customer experiences. With opportunities for professional growth and development, this role is perfect for those passionate about customer service in a niche industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience - Sales Support in Stone
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer experiences, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during interviews! Don’t just wait for questions; bring up your relevant experiences and how they relate to the job. Show them you’re ready to take ownership and tackle challenges head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a big plus for a Sales Support role.
We think you need these skills to ace Customer Experience - Sales Support in Stone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Sales Support Specialist. Highlight your experience in customer service and sales support, and don’t forget to mention any relevant skills like attention to detail and communication prowess.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for delivering excellent customer experiences and how you can contribute to our team. Be specific about why you want to work with us at StudySmarter.
Showcase Your Organisational Skills:In your application, give examples of how you've managed multiple tasks or prioritised requests in previous roles. This will demonstrate your ability to handle the fast-paced environment we thrive in.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brampton Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer enquiries, resolved complaints, and ensured satisfaction in previous roles. This will show that you understand the importance of delivering an excellent customer experience.
✨Master the Art of Lead Qualification
Since the role involves qualifying sales leads, think about your approach to this process. Prepare examples of how you've successfully identified warm leads in the past and what criteria you used to qualify them. This will demonstrate your ability to support the sales team effectively.
✨Show Off Your Organisational Skills
The job requires strong organisational skills, so be prepared to talk about how you manage multiple tasks and prioritise requests. Consider sharing a specific instance where your organisation made a significant difference in your work, especially in a fast-paced environment.
✨Be Proactive and Detail-Oriented
In this role, taking ownership and being proactive is key. Think of examples where you anticipated customer needs or followed up on issues without being prompted. Highlighting your attention to detail will also reassure them that you can handle tasks accurately and within KPIs.
