A fantastic opportunity has arisen for a Customer Support/Project Coordinator to join a leading manufacturing business that is well established within its specialist market. You will be working in a fast- paced, dynamic environment as part of a warm and friendly team, where collaboration and customer focus are key. This is an exciting role offering variety, responsibility, and the chance to make a real impact. Job Description: As the Customer Support/Project Coordinator you will service ALL customers (existing and potential) accounts to ensure effective and efficient delivery to the client base. Co-ordinate shelving installation activities with customers, installation teams and internal departments ensuring all schedules, site requirements and health & safety documentation are effectively managed to achieve successful project delivery As the Customer Support/Project Coordinator you will be dealing promptly and efficiently with all enquiries from the customers within 48 hours Dealing with customer complaints and ensuring they are addressed in line with company policies and procedures and responding within 24 hours Attend internal and external customer meetings as well as site visits To be a team player, own and cross departmental. To follow all procedures issued by the company and continuously improve/maintain procedures to ensure maximum efficiency. As the Customer Support/Project Coordinator you will be sales Order processing Dealing with breakdowns Preparation of quotes Candidate Requirements: Previous experience within a customer focused role is essential Previous experience working within a manufacturing, engineering environment would be highly preferred Excel (basic - intermediate) Strong administrative skills Exceptional verbal and written communication is essential Excellent attention to detail Exceptional telephone manner with the ability to communicate on all levels Highly organised with the ability to work to strict deadlines This role is commutable from: Stoke on Trent, Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Uttoxeter, Leek, Talke, Kidsgrove, Biddulph, Congleton and surrounding areas This role would suit candidates with the following experience: Sales Administrator, sales administration, sales order processor, sales support Hours: Monday - Friday 9:00 am – 5:00 pm Salary: DOE Benefits: Healthcare cash plan scheme (not PMI) after probationary which is 6 months Income protection after 3 years Death in service (after 12 months) Employee of the year Pension - standard 3% and 5% Free parking There is no company sick pay - standard SSP Holidays: 33 days holiday (inc 8 bank holidays) - some of these days to be kept for Xmas shutdown Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region
Customer Support/Project Coordinator in Stoke-on-Trent employer: Brampton Recruitment Ltd
Join a small, successful business in Trentham that values hard work and attention to detail. As an Accounts and Administration Assistant, you'll be part of a friendly team where your contributions are recognised, and you'll enjoy benefits like a pension, healthcare, and a profit-related bonus. With flexible working hours and opportunities for professional growth, this role offers a rewarding environment for those looking to make a meaningful impact.
