At a Glance
- Tasks: Support vehicle deliveries and collections while handling customer queries and high call volumes.
- Company: Join a dynamic recruitment agency in Stoke on Trent with a focus on customer service.
- Benefits: Competitive salary of £26,000, Monday to Friday hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a fast-paced, customer-focused role.
- Why this job: Be the voice of the company, solving problems and making customers happy every day.
- Qualifications: Experience in admin and customer service, strong communication skills, and a driving licence required.
The predicted salary is between 15600 - 26000 £ per year.
We have a new Administrator position for a company based in the Stoke on Trent area, to support with booking and arranging vehicle deliveries/collections. This is a very customer-focused role, so you must be able to handle high volumes of calls. For the Administrator role, you will report to the Administration Manager, and we are seeking a confident individual who can support customer queries and handle various challenges.
Duties for the Administrator include:
- Make outbound calls to book and arrange collections/deliveries
- Deal with bookings and calls regarding vehicle returns
- Arrange deliveries of new vehicles to customers and arrange collections to coincide with deliveries
- Liaising with suppliers and dealers to receive updates and allow a full handover
- Use of multiple internal systems
- Taking incoming calls (high volume) and dealing with customer queries
- Dealing with challenging situations and customer calls
Requirements for the Administrator:
- Strong experience in an administrative and customer service role is essential
- Candidates must have a driving licence
- Must be computer literate – be able to use Microsoft Office, Outlook and CRM systems
- Excellent communication skills
- Be able to handle various phone calls and challenging conversations
- Problem-solving skills
- Strong attention to detail
Hours: Monday – Friday, 8:45 am – 5:30 pm
Salary: £26,000 Per Annum
Administrator in Stoke-on-Trent employer: Brampton Recruitment Ltd
Brampton Recruitment is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in the vibrant Stoke on Trent area, we provide our Administrators with a dynamic environment where they can thrive while handling customer-focused tasks. With competitive salaries and a commitment to fostering a collaborative atmosphere, we ensure our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brampton Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brampton Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brampton Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Brampton Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brampton Recruitment Ltd!
How to prepare for a job interview at Brampton Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
