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- Tasks: Support the parts manager and build relationships with customers to meet their needs.
- Company: Established car dealership in Stoke on Trent with a focus on growth.
- Benefits: Competitive salary, supportive team environment, and opportunities for career development.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Strong communication skills, organisation, and prior automotive experience preferred.
- Other info: Monday to Friday hours with a friendly team atmosphere.
The predicted salary is between 27000 - 32000 £ per year.
The successful candidate will be supporting the parts manager with new and existing trade relationships. A well-established car dealership in Stoke on Trent is looking for a full-time parts advisor to join their team to assist with current continuous business growth.
Job Description:
- Working both face-to-face and on the phone to build relationships with customers to understand their needs.
- Using knowledge of products to guide customers toward the best options to meet their needs.
- Provide quotes based on product availability to customers.
- Support the promotion of genuine parts and accessories, recognising opportunities to recommend additional products and services in line with current promotions.
- Maintain agreed stock levels and order parts on behalf of the servicing team, including imported parts.
- Liaise with the servicing team to manage the schedule of works in line with parts delivery.
- Quality check any parts and accessories as received from suppliers.
- Follow the supplier's returns policy, adhering to faulty parts and return codes.
- Organise parts and accessories to ensure proper storage locations.
- Managing warranty claims in line with the manufacturer's requirements.
- Ensure all customer records, including invoicing, are updated accurately.
- Be proactive in supporting wider teams to ensure a high level of customer service, and ensure sales leads are passed to the appropriate team members.
Candidate Requirements:
- Full, valid UK Driving Licence (preferred).
- Ability to build lasting relationships with customers.
- Excellent organisation, communication skills and attention to detail.
- Prior experience in the automotive industry.
- Enjoy working as part of a wider team and supporting colleagues.
This role is commutable from: Stoke on Trent, Newcastle under Lyme, Stone, Keele, Trentham, Congleton, Shelton.
This role would suit candidates with the following experience: Sales Administrator, Customer Administrator, order processor.
Hours: Monday – Friday: 8.30 am – 5.00 pm.
Salary: £27,000 to £32,000 Per Annum.
Parts Advisor employer: Brampton Recruitment Ltd
Contact Detail:
Brampton Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your experience in the automotive industry and your ability to build relationships. A confident, clear pitch can make a huge difference during interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're serious about joining the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive industry and showcases your ability to build relationships with customers. We want to see how your skills align with the role of a Parts Advisor!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Don’t forget to mention any relevant experience that makes you a great fit.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Brampton Recruitment Ltd
✨Know Your Products
Make sure you brush up on the products and services offered by the dealership. Being able to discuss specific parts and accessories confidently will show that you're knowledgeable and ready to assist customers effectively.
✨Build Rapport
Since the role involves building relationships with customers, practice your communication skills. Think of ways to engage with potential customers during the interview, perhaps by sharing a personal experience where you successfully built a relationship in a previous role.
✨Demonstrate Organisation Skills
Prepare examples of how you've managed stock levels or organised parts in past roles. This will highlight your attention to detail and ability to keep things running smoothly, which is crucial for this position.
✨Show Team Spirit
Be ready to discuss how you’ve collaborated with others in previous jobs. Emphasising your ability to work as part of a team will resonate well, as the role requires supporting colleagues and ensuring customer satisfaction.
