At a Glance
- Tasks: Support customers with enquiries and process sales orders efficiently.
- Company: Join a well-established global manufacturing business in a niche industry.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Flexible working hours and full training provided on Microsoft Dynamics 360.
- Why this job: Make a real difference in customer experience and enhance your skills.
- Qualifications: Experience in customer service or sales administration is essential.
The predicted salary is between 26000 - 26000 £ per year.
As the Customer Experience Specialist you will support customers with enquiries and processing sales orders. Working for a well-established global manufacturing business who operate in a niche industry.
Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries. Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS Sales & Orders mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible.
- Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer.
- Communication: Internal and External communication to ensure fast and accurate processing of orders.
- Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, and be comprehensive in replies to anticipate the next questions. Ensure responses are within the KPI.
- Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectations and logged accurately, enabling root cause analysis. Ensure consistent follow-up and proactive customer updates. Work with customers, Sales and Service to ensure customer satisfaction and first-time resolution.
- Warranty Replacements: Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
- Collections: Liaise with the warehouse and customers to arrange EX Works shipment.
- Export Compliance: Ensure all enquiries and orders are dealt with whilst adhering to company export compliance policies, and elevate to leadership when necessary.
- Calls: Ensure all phone calls are answered within the SLA of 20 seconds.
Actively support the customer experience evolution to best in class. Ensure compliance with GDP, ISO 9001 and any other applicable quality standards.
Experience in providing quality Customer Service, Customer Experience, Sales Administration, Sales Order Processing or similar experience is essential. Experience in a B2B environment is essential. Strong organisational skills. IT skills on MS Office Suite. Good standard in education, including Maths and English, with GCSE (or equivalent) at Grade C or above. Proven ability to work flexibly and accurately, and as part of a team. Microsoft Dynamics 360 Business Central (full training will be provided).
This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccleshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
This role would suit candidates with the following experience: Customer Service, Customer Experience, Sales Administration, Sales Support, Order Processing or similar role.
Hours: Monday – Thursday, 9:00 am – 5:00 pm – Friday 8:00 am – 4:00 pm.
Salary: £26,000 Per Annum.
Customer Experience Specialist – Order Processing employer: Brampton Recruitment Ltd
Join a small, successful business in Trentham that values hard work and attention to detail. As an Accounts and Administration Assistant, you'll be part of a friendly team where your contributions are recognised, and you'll enjoy benefits like a pension, healthcare, and a profit-related bonus. With flexible working hours and opportunities for professional growth, this role offers a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist – Order Processing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brampton Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brampton Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist – Order Processing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brampton Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Brampton Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brampton Recruitment Ltd!
How to prepare for a job interview at Brampton Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
