At a Glance
- Tasks: Manage sales orders, respond to customer enquiries, and support the sales team.
- Company: Vibrant manufacturing business offering a dynamic work environment.
- Benefits: Earn while you learn with a Level 3 Apprenticeship and competitive salary.
- Other info: Flexible working hours and opportunities for growth in a supportive team.
- Why this job: Kickstart your career in customer service and gain valuable commercial experience.
- Qualifications: Ideal for college leavers with retail or hospitality experience and strong communication skills.
The predicted salary is between 26500 - 27000 £ per year.
A fantastic opportunity has arisen for a Trainee Customer Service Coordinator to join a vibrant and thriving manufacturing business. This is an excellent opportunity for someone who is looking to gain commercial experience along with completing a Level 3 Apprenticeship in Customer Service. Working within an existing Sales team, you will be responsible for managing the sales orders, dealing with customers and providing sales support.
Job Description:
- Act as a key point of contact, responding on behalf of senior stakeholders where appropriate & ensuring timely follow-up of actions
- Act as the primary point of contact for incoming customer emails and enquiries, effectively managing requests related to pricing, services, and complaints
- Prepare customer quotations, including bespoke product quotes, with support from the commercial team
- Process PODs and invoice requests within correct timescales
- Continuous improvement of sales processes and procedures
- Support the initial enquiry stage of projects, coordinating project bookings through Microsoft Teams and the CRM system
- Responsible for chasing invoices
Candidate Requirements:
- Be willing to complete a Level 3 Apprenticeship in Customer Service
- Previous experience in Retail or Hospitality would be ideal, would consider a college leaver
- Excellent communication skills
- Willing to learn
- IT Savvy
- Due to location need to have a driving licence or be within walking distance
Education Level & General Experience:
This role is commutable from: Burntwood, Cannock, Rugeley, Norton Canes, Walsall, Lichfield, and surrounding areas. This role would suit candidates with the following experience: College Leaver, Retail Assistant, Hospitality Assistant, Trainee Customer Service Advisor or similar.
Hours: Monday - Friday 8:00 am - 4:00 pm, 37.5 hours per week
Salary: £26,500 - £27,000 DOE
Location: Burntwood
Trainee Customer Service Coordinator - 969103 in Chasetown employer: Brampton Recruitment Ltd
Join a small, successful business in Trentham that values hard work and attention to detail. As an Accounts and Administration Assistant, you'll be part of a friendly team where your contributions are recognised, and you'll enjoy benefits like a pension, healthcare, and a profit-related bonus. With flexible working hours and opportunities for professional growth, this role offers a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Service Coordinator - 969103 in Chasetown
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Brampton Recruitment Ltd.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Brampton Recruitment Ltd.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Brampton Recruitment Ltd that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Brampton Recruitment Ltd, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Customer Service Coordinator - 969103 in Chasetown
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Brampton Recruitment Ltd, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Brampton Recruitment Ltd. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Brampton Recruitment Ltd.
How to prepare for a job interview at Brampton Recruitment Ltd
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Brampton Recruitment Ltd that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Brampton Recruitment Ltd and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
