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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and drive retention through teamwork and innovation.
- Company: Busy beauty and skincare business in the West Midlands.
- Benefits: Competitive salary of £27,276 per annum.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Strong customer service background with sales and complaint management skills.
- Other info: Fast-paced environment with opportunities for growth.
The predicted salary is between 16365 - 19000 £ per year.
A busy beauty and skincare business in West Midlands is seeking a Lead Customer Service & Retention Advisor. In this role, you'll deliver exceptional customer experiences and drive retention through teamwork and innovation.
Ideal candidates will have:
- Strong customer service backgrounds
- Skills in sales and complaint management
- The ability to work in fast-paced environments
This position offers a competitive salary of £27,276 per annum.
Senior Customer Service & Retention Lead in Birmingham employer: Brampton Recruitment Ltd
Contact Detail:
Brampton Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service & Retention Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and skincare industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method to showcase your experience in handling complaints and driving retention.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for customer service shine through. They want to see how you can bring innovation and teamwork to their busy environment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge over other candidates. Let’s land that dream job together!
We think you need these skills to ace Senior Customer Service & Retention Lead in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create exceptional experiences for customers, especially in fast-paced environments like ours.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to reflect the specific skills and experiences that match the Senior Customer Service & Retention Lead role.
Be Innovative: Since we value innovation, share any creative ideas or strategies you've implemented in previous roles that helped improve customer retention. This will show us you’re not just about following the rules but also about thinking outside the box!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Brampton Recruitment Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research the beauty and skincare business thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you turned a complaint into a positive experience or how you retained a difficult customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Teamwork and Innovation
Since this role emphasises teamwork and innovation, be ready to discuss how you've collaborated with others in previous roles. Share ideas you've implemented that improved customer retention or enhanced service delivery. This will illustrate your ability to contribute positively to the team.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the role, think about how you handle pressure and multitasking. Be prepared to answer situational questions that assess your ability to stay calm and effective under stress. Practising these scenarios can help you feel more confident during the interview.
