Operations Manager (Maternity Cover)

Forest Lodge is looking for a friendly people-person to join their team as an Operations Manager on maternity cover for a period of 12 months starting July 2026. The Operations Manager is a varied role that is vital to the smooth running of the home. It requires energy, enthusiasm, and a great personality!

About Us: Bramley Health is a specialist health and social care provider. We support men and women of working age who pose variations of mental health challenges within our homes, to maximise their independence to live a meaningful and fulfilling life. Forest Lodge is a specialist mental health and acquired brain injury/neurocognitive care home located in Forest Gate, London, which supports up to 43 service users.

About the Role: As Operations Manager, you will be coordinating a range of tasks and managing the administration side of the home to ensure it is running as efficiently as possible. The role has variety, but with a heavy focus on rota management, audits, and compliance.

Responsibilities:

• Complete and manage staff rota whilst ensuring all payroll queries are adequately managed; collate and manage data including information on worked hours, sickness, maternity, holidays etc.
• Check all the invoices and discuss any discrepancies with the registered manager.
• Ensure the induction pack is given to the new starters and their personal files are up to date.
• Liaise with the human resources department concerning all new starters coordinating a comprehensive induction programme.
• Ensure completion of all audits relevant to the operational and health and safety aspects of the service and maintain effective evidence of this audit process.
• Take responsibility for day-to-day improvements and repairs of the infrastructure of the care home and ensuring it is thoroughly clean at all times.
• Signing off maintenance jobs.
• Ensure all necessary orders are placed with registered managers' authorisation.
• Check service users' folders to ensure files are in good repair, an index and dividers present in both daily files and health files.
• Completion and submission of daily staffing report.

Audits:

• To ensure managers' 4 weekly audit is completed accordingly.
• Complete staff file audits and maintain staff training records.
• Coordinate training supervision – maintains an overview of training and supervision compliance for Forest Lodge and reports this to the registered manager.
• Be responsible for the delivery and completion of assigned audits and reports for the care home's clinical governance committee.
• Collect all internal audits within the units fire audit (with the manager).
• Complete infection control audit (April and October).
• Complete health and safety audit (master) with manager.
• As the health and safety co-ordinator for the care home oversee all aspects of health and safety including staff, visitors, and contractors.
• Complete weekly financial audits.
• Complete all relevant external audits as required.
• Ensure all the internal audits are completed by liaising with other relevant members.

Records Management:

• Keeping records of BMI's and weights on company database.
• Filing and updating incident reports on company database.
• Following up on drug alerts.
• Service records - making appointments for relevant companies to come out and service equipment etc.
• Making sure that all certificates are up to date in relation to fire alarms etc.
• Ensuring policy and procedure folders are always up to date.
• Making sure environmental risk assessments are in date.
• Archiving all paperwork as required.
• Updating all posters within the units when needed.
• Provide and be responsible for an efficient in-house banking scheme for service users and the petty cash system.
• You will be required to manage petty cash and service users' monies.

Liaising with Registered Manager:

• Assist the registered manager with handling complaints and investigations.
• In liaison with the registered manager, maintain the complaints and incidents database and provide the necessary reports for the clinical governance meeting.
• Communicate with registered manager concerning all purchasing requirements as necessary.
• Take minutes at meetings, produce typed draft minutes and complete for presentation as required produce reports using excel skills.
• Manage and audit the issuing of keys, swipe cards and personal alarms.
• Organising the office, photocopying, scanning, and posting.
• Always uphold confidentiality and data protection, with particular reference to personal records of both employees and service users.
• Undertake any other duties which are deemed suitable for this post holder.

Core Requirements:

• Expert in MS Office, in particular Excel and Word.
• A-levels or equivalent.
• Good spelling and grammar.
• Excellent telephone manner.
• Accuracy and attention to detail.
• 50 wpm typing speed.
• Extremely responsible with confidential data.
• Team player with ability to work on own initiative.
• Good at communicating with a variety of staff including support workers, nurses, senior management, and external stakeholders.
• Prepared to spend time with the service users whilst doing so.

What's in it for you?

• Up to 50% off cinema tickets at Vue, Odeon, etc.
• Up to 50% off with activities such as Paintball.
• Up to 25% off at restaurants such as Prezzo.
• Up to 10% off at retail stores such as Topman.
• Up to 5% international and domestic travel discounts.
• Competitions to win £250 supermarket vouchers.
• Free mobile phone insurance.
• Free movies and TV shows to stream.
• Free coffee.
• And more!

If you are interested in learning more about the Operations Manager role, then click apply or please do get in touch directly.