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- Tasks: Coordinate operations, manage staff rotas, and ensure compliance in a dynamic care environment.
- Company: Bramley Health, a specialist health and social care provider.
- Benefits: Discounts on cinema, restaurants, travel, and free mobile insurance.
- Other info: Join a supportive team with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your management skills.
- Qualifications: A-levels or equivalent, strong MS Office skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT US
Bramley Health is a specialist health and social care provider. We support men and women of working age who pose variations of mental health challenges within our homes, to maximise their independence to live a meaningful and fulfilling life.
ABOUT THE ROLE
As Operations Manager, you will be coordinating a range of tasks, and managing the administration side of the home to ensure it is running as efficiently as possible. The role has variety, but with heavy focus on rota management, audits, and compliance.
RESPONSIBILITIES
- Complete and manage staff rota whilst ensuring all payroll queries are adequately managed; collate and manage data including information on worked hours, sickness, maternity, holidays etc.
- Check all the invoices and discuss any discrepancies with the registered manager.
- Ensure the induction pack is given to the new starters and their personal files are up to date.
- Liaise with the human resources department concerning all new starters co‑ordinating a comprehensive induction programme.
- Ensure completion of all audits relevant to the operational and health and safety aspects of the service and maintain effective evidence of this audit process.
- Take responsibility for day to day improvements and repairs of the infrastructure of the care home and ensuring it is thoroughly clean at all times.
- Signing off maintenance jobs.
- Ensure all necessary orders are placed with registered managers authorisation.
- Check service users folders to ensure files are in good repair, an index and dividers present in both daily files and health files.
- Completion and submission of daily staffing report.
AUDITS
- To ensure managers 4 weekly audit is completed accordingly.
- Complete staff file audits and maintain staff training records.
- Coordinate training supervision - maintains an overview of training and supervision compliance for Forest Lodge and reports this to the registered manager.
- Be responsible for the delivery and completion of assigned audits and reports for the care homes clinical governance committee.
- Collect all internal audits within the units fire audit (with the manager).
- Complete infection control audit (April and October).
- Complete health and safety audit (master) with manager.
- As the health and safety co‑ordinator for the care home oversee all aspects of health and safety including staff, visitors, and contractors.
- Complete weekly financial audits.
- Complete all relevant external audits as required.
- Ensure all the internal audits are completed by liaising with other relevant members.
RECORDS MANAGEMENT
- Keeping records of BMI's and weights on company database.
- Filing and updating incident reports on company database.
- Following up on drug alerts.
- Service records - making appointments for relevant companies to come out and service equipment etc.
- Making sure that all certificates are up to date in relation to fire alarms etc.
- Ensuring policy and procedure folders are always up to date.
- Making sure environmental risk assessments are in date.
- Archiving all paperwork as required.
- Updating all posters within the units when needed.
- Provide and be responsible for an efficient in‑house banking scheme for service users and the petty cash system.
- You will be required to manage petty cash and service users monies.
LIAISING WITH REGISTERED MANAGER
- Assist the registered manager with handling complaints and investigations.
- In liaison with the registered manager, maintain the complaints and incidents database and provide the necessary reports for the clinical governance meeting.
- Communicate with registered manager concerning all purchasing requirements as necessary.
- Take minutes at meetings, produce typed draft minutes and complete for presentation as required produce reports using excel skills.
- Manage and audit the issuing of keys, swipe cards and personal alarms.
- Organising the office, photocopying, scanning, and posting.
- Always uphold confidentiality and data protection, with particular reference to personal records of both employees and service users.
- Undertake any other duties which are deemed suitable for this post holder.
CORE REQUIREMENTS
- Expert in MS office, in particular excel and word.
- A‑levels or equivalent.
- Good spelling and grammar.
- Excellent telephone manner.
- Accuracy and attention to detail.
- 50 wpm typing speed.
- Extremely responsible with confidential data.
- Team player with ability to work on own initiative.
- Good at communicating with a variety of staff including support workers, nurses, senior management, and external stakeholders.
- Prepared to spend time with the service users whilst doing so.
WHAT’S IN IT FOR YOU?
- Up to 50% off cinema tickets at Vue, Odeon, etc.
- Up to 50% off with activities such as Paintball.
- Up to 25% off at restaurants such as Prezzo.
- Up to 10% off at retail stores such as Topman.
- Up to 5% international and domestic travel discounts.
- Competitions to win £250 supermarket vouchers.
- Free mobile phone insurance.
- Free movies and TV shows to stream.
- Free coffee.
- And more!
Operations Manager employer: Bramley Health
Contact Detail:
Bramley Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Bramley Health and understanding their values. Tailor your answers to show how your experience aligns with their mission of supporting individuals with mental health challenges.
✨Tip Number 3
Practice common interview questions and scenarios related to operations management. This will help you feel more confident and articulate when discussing your skills in rota management and compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Bramley Health.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience with rota management, audits, and compliance, as these are key responsibilities in the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed operations or improved processes in previous jobs.
Showcase Your Skills: Don’t forget to emphasise your MS Office skills, especially Excel and Word. Mention any relevant certifications or training that demonstrate your expertise in these areas.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Bramley Health
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Bramley Health's mission and values. Familiarise yourself with their approach to mental health care and how your role as Operations Manager fits into that. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Skills
Be ready to discuss your experience with rota management, audits, and compliance. Prepare specific examples of how you've successfully handled similar responsibilities in the past. Highlight your proficiency in MS Office, especially Excel, as this is crucial for the role.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the team dynamics, challenges the home currently faces, or how success is measured in the Operations Manager role. Asking questions shows you're engaged and serious about the position.
✨Demonstrate Team Spirit
As a potential Operations Manager, you'll need to work closely with various staff members. Be prepared to discuss how you foster teamwork and communication. Share examples of how you've collaborated with others to improve processes or resolve issues in previous roles.