At a Glance
- Tasks: Coordinate operations and manage administration for a vibrant care home.
- Company: Join Bramley Health, a leading provider in mental health support.
- Benefits: Enjoy discounts on cinema, dining, travel, and more!
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: A-levels or equivalent, with strong MS Office skills.
The predicted salary is between 40000 - 50000 £ per year.
Forest Lodge is looking for a friendly people-person to join their team as an Operations Manager on maternity cover for a period of 12 months starting July 2026. The Operations Manager is a varied role that is vital to the smooth running of the home. It requires energy, enthusiasm, and a great personality!
About Us
Bramley Health is a specialist health and social care provider. We support men and women of working age who pose variations of mental health challenges within our homes, to maximise their independence to live a meaningful and fulfilling life. Forest Lodge is a specialist mental health and acquired brain injury/neurocognitive care home located in Forest Gate, London, which supports up to 43 service users across the following units.
About the Role
As Operations Manager, you will be coordinating a range of tasks and managing the administration side of the home to ensure it is running as efficiently as possible. The role has variety, but with heavy focus on rota management, audits, and compliance.
Responsibilities
- Complete and manage staff rota whilst ensuring all payroll queries are adequately managed; collate and manage data including information on worked hours, sickness, maternity, holidays etc.
- Check all the invoices and discuss any discrepancies with the registered manager.
- Ensure the induction pack is given to the new starters and their personal files are up to date.
- Liaise with the human resources department concerning all new starters coordinating a comprehensive induction programme.
- Ensure completion of all audits relevant to the operational and health and safety aspects of the service and maintain effective evidence of this audit process.
- Take responsibility for day to day improvements and repairs of the infrastructure of the care home and ensuring it is thoroughly clean at all times.
- Signing off maintenance jobs.
- Ensure all necessary orders are placed with registered managers authorisation.
- Check service users folders to ensure files are in good repair, an index and dividers present in both daily files and health files.
- Completion and submission of daily staffing report.
Audits
- To ensure managers 4 weekly audit is completed accordingly.
- Complete staff file audits and maintain staff training records.
- Coordinate training supervision – maintains an overview of training and supervision compliance for Forest Lodge and reports this to the registered manager.
- Be responsible for the delivery and completion of assigned audits and reports for the care homes clinical governance committee.
- Collect all internal audits within the units fire audit (with the manager).
- Complete infection control audit (April and October).
- Complete health and safety audit (master) with manager.
- As the health and safety co-ordinator for the care home oversee all aspects of health and safety including staff, visitors, and contractors.
- Complete weekly financial audits.
- Complete all relevant external audits as required.
- Ensure all the internal audits are completed by liaising with other relevant members.
Records Management
- Keeping records of BMI's and weights on company database.
- Filing and updating incident reports on company database.
- Following up on drug alerts.
- Service records - making appointments for relevant companies to come out and service equipment etc.
- Making sure that all certificates are up to date in relation to fire alarms etc.
- Ensuring policy and procedure folders are always up to date.
- Making sure environmental risk assessments are in date.
- Archiving all paperwork as required.
- Updating all posters within the units when needed.
- Provide and be responsible for an efficient in-house banking scheme for service users and the petty cash system.
- You will be required to manage petty cash and service users monies.
Liaising with Registered Manager
- Assist the registered manager with handling complaints and investigations.
- In liaison with the registered manager, maintain the complaints and incidents database and provide the necessary reports for the clinical governance meeting.
- Communicate with registered manager concerning all purchasing requirements as necessary.
- Take minutes at meetings, produce typed draft minutes and complete for presentation as required produce reports using excel skills.
- Manage and audit the issuing of keys, swipe cards and personal alarms.
- Organising the office, photocopying, scanning, and posting.
- Always uphold confidentiality and data protection, with particular reference to personal records of both employees and service users.
- Undertake any other duties which are deemed suitable for this post holder.
Core Requirements
- Expert in MS office, in particular excel and word.
- A-levels or equivalent.
- Good spelling and grammar.
- Excellent telephone manner.
- Accuracy and attention to detail.
- 50 wpm typing speed.
- Extremely responsible with confidential data.
- Team player with ability to work on own initiative.
- Good at communicating with a variety of staff including support workers, nurses, senior management, and external stakeholders. Prepared to spend time with the service users whilst doing so.
What's in it for you?
- Up to 50% off cinema tickets at Vue, Odeon, etc.
- Up to 50% off with activities such as Paintball.
- Up to 25% off at restaurants such as Prezzo.
- Up to 10% off at retail stores such as Topman.
- Up to 5% international and domestic travel discounts.
- Competitions to win £250 supermarket vouchers.
- Free mobile phone insurance.
- Free movies and TV shows to stream.
- Free coffee.
- And more!
If you are interested in learning more about the Operations Manager role, then click apply or please do get in touch directly.
Operations Manager (Maternity Cover) in London employer: Bramley Health
Bramley Health is an exceptional employer, offering a supportive work culture where passionate individuals can thrive while making a meaningful impact in the lives of vulnerable adults. Located in the beautiful Bexhill-on-Sea, employees benefit from comprehensive training, career advancement opportunities, and wellness support, ensuring a fulfilling and rewarding experience in their roles as Support Workers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Forest Lodge. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your personality aligns with the friendly vibe at Forest Lodge. Bring your energy and enthusiasm to the table!
✨Tip Number 3
Practice common interview questions, especially those related to operations management. We want to see how you handle challenges, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Operations Manager (Maternity Cover) in London
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your friendly and enthusiastic personality. This role is all about connecting with people, so let that shine through in your writing.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to highlight your experience in operations management and how it relates to the specific responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate good spelling and grammar, so double-check your work before hitting send!
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Bramley Health
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Operations Manager role. Familiarise yourself with rota management, audits, and compliance processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your People Skills
Since this role requires a friendly people-person, be prepared to discuss your experience in managing teams and communicating effectively. Share specific examples of how you've handled conflicts or improved team dynamics in previous roles to demonstrate your interpersonal skills.
✨Be Detail-Oriented
Attention to detail is crucial for this position. Bring up instances where your meticulous nature has led to successful outcomes, like completing audits or managing records accurately. This will highlight your ability to maintain high standards in a care environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the home is currently facing. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
