Senior Product Manager in London

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Key Responsibilities

• Define product vision and roadmap by aligning with business goals and market needs.
• Collaborate with engineering, design, and marketing teams to drive product development, ensuring alignment on features, timelines, and quality standards while facilitating effective communication between stakeholders.
• Gather requirements from stakeholders, prioritize features, and communicate progress and updates effectively.
• Understand technical architecture and requirements; ensure feasibility and deliverability of product features.
• Conduct market and competitive analysis to inform product decisions and identify opportunities for innovation.
• Advocate for the end‑user by conducting user research and usability testing to inform design and functionality.
• Develop and monitor key performance indicators (KPIs) to assess product performance and success.
• Lead and facilitate agile development processes, including sprint planning, backlog management, and retrospectives.
• Identify potential risks and develop mitigation strategies to ensure product success and alignment with business objectives.
• Gather feedback post‑launch to iterate and enhance product features and performance based on user needs and market trends.

You will be responsible for the product lifecycle of future‑ready IoT tracking devices and supporting infrastructure, from concept and requirements definition through design, release, and customer support. The ideal candidate combines sound business acumen with a strong technical understanding of IoT device ecosystems, including sensors, connectivity, firmware, and hardware design. They will translate stakeholder needs, customer insights, and market trends into scalable, innovative product offerings. This role requires close collaboration with engineering, supply chain, quality, operations, and commercial teams to ensure products meet performance, cost, sustainability, and regulatory targets across global markets.

Roles and Responsibilities

• Engage with product partners, analyse market trends and competitive landscapes to identify emerging technologies, opportunities and areas of differentiation.
• Collaborate with the business to refine product vision, strategy, key metrics, and both business and technical requirements.
• Define and translate product use cases into clear, actionable functional and technical requirements.
• Work closely with hardware engineering, firmware, and design teams to communicate and deliver requirements from concept through release.
• Collaborate with other Product Managers and design teams, especially data analytics and cloud, to ensure integration with broader tracking systems and digital platforms.
• Manage product roadmaps, feature prioritisation, and delivery timelines across cross‑functional teams.
• Prepare clear and concise documentation and presentations to communicate product capabilities to internal and external stakeholders.
• Support commercial and marketing teams with product messaging and go‑to‑market materials.
• Define product value propositions and success metrics for key customer and operational use cases.
• Interpret, influence, and apply relevant global standards and regulatory requirements for IoT hardware.
• Maintain a standards roadmap and ensure alignment across engineering, quality, operations, and compliance.
• Represent the company in industry groups and standards organisations to stay aligned with evolving requirements.
• Drive the product and business planning process across cross‑functional teams.
• Assess competitor offerings and identify opportunities for differentiation and improvement.

Skills & Knowledge

• Proven track record in product strategy, requirements definition, and roadmap ownership for digital devices and infrastructure.
• Good understanding of hardware product lifecycles, including design, firmware, testing, support, and compliance.
• Familiarity with cloud platforms (e.g., AWS) and web technologies or tools (e.g., REST APIs, JavaScript, HTML/CSS, curl, Postman).
• General understanding of network communication technologies such as NB‑IoT, LTE‑M, LTE, Wi‑Fi, Bluetooth, and Satellite.
• Awareness of common sensors and their use cases (e.g., accelerometers, humidity, temperature).
• Ability to translate technical topics into clear product decisions, documentation, and communication for varied audiences.
• Understanding of supply chain, asset pooling, or operational processes is a plus.
• Strong analytical, problem‑solving, prioritisation, and cross‑functional collaboration skills.
• Excellent verbal and written communication skills with the ability to simplify complex concepts.
• Openness to continuous learning and educate peers, stakeholders, and customers.

Education & Experience

• BS/BTech in Computer Science/Electrical Engineering or related field; MS/MTech in Computer Science, Electrical Engineering or related field.

Remote Type Hybrid Remote

Skills to succeed in the role

• Agile Methodology, Backlog Management, Coaching, Collaboration, Disruptive Thinking, Feedback, Inclusive Leadership, Leading Change, Leading Customer Centric Teams, Market Analysis, Market Opportunity Identification, Mentorship, Motivating Teams, Prioritization, Self‑Awareness, Software Development Life Cycle (SDLC), Storytelling, Unit Testing, Value Driven Product Design.

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.