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- Tasks: Be the friendly face of our practice, helping patients and managing calls.
- Company: Join Bramblehaies Surgery, a supportive and friendly healthcare team.
- Benefits: Enjoy free tea, parking, flu vaccinations, and flexible hours.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: GCSEs in English and Maths required; healthcare experience is a plus.
- Other info: Full training provided in a dynamic, fast-paced environment.
The predicted salary is between 11 - 16 £ per hour.
Would you like a rewarding part-time job that really makes a difference? Do you have a calm and friendly disposition? Do you enjoy working as a team?
Hours: 20.5 per week and working 1 Saturday in 3. Working Pattern: Monday, Tuesday and Friday. Please note the surgery is open from 8am to 6:30pm with hours worked between those times. We are open one Friday a month till 8pm. Additional hours may be required to cover sickness and annual leave; therefore, a degree of flexibility is essential.
We provide free tea and coffee, access to the Blue Light scheme, annual flu vaccinations, car parking, and a uniform.
Main duties of the job
We are looking for an organised, methodical, customer focused individual who is reliable, flexible and able to communicate effectively. A caring and compassionate nature with a serious appreciation of confidentiality. The post holder will need to be able to handle high volumes of telephone calls and be able to deal with a range of different situations. You will be an essential link in the telephone communication system and the first point of contact with the public, internal/external medical staff, and many outside organisations. The environment is fast paced and unpredictable; candidates must be ease working under pressure and capable of multi-tasking. The candidate will work in an open plan office alongside team members, a very supportive environment with full training provided.
Applicants should have a good general education, including GCSEs in English and Maths at Grade C. Previous experience in a healthcare setting would be advantageous but is not essential as full training will be provided.
Informal enquiries are welcome. Please contact the Patient Services Manager on 01884 33536 or email d-icb.bramblehaies@nhs.net.
About us
Bramblehaies Surgery is a well organised and cohesive training practice with a friendly working environment, serving just over 7500. Our team consists of 4 GP Partners, 2 Salaried GPs, Pharmacy Team, Nurse and HCA team, Practice Manager, Patient Services Manager and a team of reception and admin staff providing quality patient care. The surgery is situated in Cullompton, in a purpose-built premise with on-site parking. We have both a staff room and meeting room for informal chats over hot drinks and lunch, practice team meetings, and regular social events.
Job responsibilities
- Accurately detail information on patients records within the clinical system
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Assist with total triage administration
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to, requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Support all clinical staff with general administrative tasks as requested
- Undertake a broad spectrum of administrative duties commensurate with the role
- Be an integral part of the general practice team
- Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
- Support in the delivery of enhanced services and other service requirements
- Undertake all mandatory training and induction programmes
- Contribute to and embrace the spectrum of clinical governance
- Maintain a clean, tidy, effective working area at all times
Person Specification
Knowledge and skills
- An understanding, acceptance and adherence to the need for strict confidentiality
- Clear, polite telephone manner
- Sensitive and empathetic in distressing situations
- High levels of integrity and loyalty
- Ability to multi-task and use own initiative
- Ability to follow set procedures and policies
- Pleasant and articulate
- Smart and appropriately dressed
- Ability to work as a team member and autonomously
- Able to work under pressure
- Ability to undertake relief cover as required
Qualifications
- Good general secondary education with GCSE Grade C in English and Maths (Level 4) or above, or Functional Skills Level 2 in Maths and English
- A commitment to professional development
- NVQ Level 2 in Health and Social Care
Experience
- Experience of working directly with members of the public in a busy office/reception environment
- Experience of answering telephone calls in a high call environment
- Experience of working in an administrative office environment
- Although experience within healthcare would be an advantage, team players with a 'can-do' attitude are most important as training will be provided
Physical requirements
- Commit to a DBS check
- Able to undertake the demands of the post with reasonable adjustments if required
- UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical receptionist/Patient Services Team Member in Cullompton employer: Bramblehaies Surgery
Contact Detail:
Bramblehaies Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical receptionist/Patient Services Team Member in Cullompton
✨Tip Number 1
Get to know the practice! Research Bramblehaies Surgery and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for those high-volume call situations.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Highlighting your ability to collaborate will resonate with the supportive environment they offer.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical receptionist/Patient Services Team Member in Cullompton
Some tips for your application 🫡
Show Your Friendly Side: As a medical receptionist, your calm and friendly disposition is key! Make sure to highlight your people skills in your application. We want to see how you connect with others and handle different situations.
Be Organised and Methodical: We’re looking for someone who can juggle multiple tasks without breaking a sweat. In your application, share examples of how you've managed busy environments or handled high volumes of calls. It’ll show us you’re ready for the fast-paced nature of the role!
Emphasise Teamwork: Since you'll be working closely with our team, it’s important to showcase your ability to work well with others. Mention any past experiences where you collaborated effectively, as we value a supportive and cohesive work environment.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Bramblehaies Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with the key duties mentioned in the job description, like handling high volumes of calls and managing patient records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Medical Receptionist, you'll be the first point of contact for patients. During the interview, highlight your calm and friendly disposition. Share examples of how you've effectively communicated with people in previous roles, especially in stressful situations. This will reassure them that you can handle the fast-paced environment.
✨Demonstrate Flexibility and Team Spirit
The role requires a degree of flexibility, so be prepared to discuss your availability and willingness to cover shifts when needed. Emphasise your ability to work as part of a team, and share experiences where you've collaborated successfully with others. This will show that you're a reliable team player.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as dealing with an upset patient or managing multiple tasks at once. Think of relevant examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure. Practising these scenarios will help you feel more confident during the interview.
