At a Glance
- Tasks: Provide first-line support for CCTV and security queries, managing service tickets and troubleshooting issues.
- Company: Join a dynamic team in a growing security solutions company near Wokingham.
- Benefits: Enjoy a competitive salary, pension scheme, bonus opportunities, and ongoing training.
- Other info: Fast-paced environment with great career development and a focus on continuous improvement.
- Why this job: Be the go-to person for customer support and make a real difference in security solutions.
- Qualifications: Strong communication skills and experience in customer support or coordination roles.
The predicted salary is between 32000 - 37000 £ per year.
We’re looking for a CCTV Service Desk Engineer to join a busy and growing team based near Wokingham. This is a fantastic opportunity for someone with strong communication skills, a technical mindset and a proactive approach to customer support.
About the candidate
We’re looking for someone who is organised, reliable and confident when handling customer queries and technical issues within a security, access control, CCTV or FM capacity. The ideal candidate will have previous experience within a support desk, helpdesk or coordination role (not IT focussed) and will be comfortable managing multiple tasks in a fast-paced environment while maintaining a high standard of customer service. You will have strong communication skills, a professional and proactive approach, and excellent attention to detail. You should be confident prioritising workloads, troubleshooting basic technical issues and working with Windows operating systems and remote connection tools. Experience working to response time targets or service level agreements would be beneficial, along with the ability to work both independently and as part of a team.
What you’ll do
You’ll act as the first point of contact for incoming support requests, providing first-line assistance and coordinating issues through to resolution. You’ll manage service tickets, update internal systems accurately and ensure customers are kept informed throughout the process. The role will involve remote troubleshooting, escalating issues where required and supporting engineers and internal teams with day-to-day coordination. You’ll also contribute to continuous improvements within the department and maintain up-to-date technical knowledge through training and development.
Benefits
- Simply Health scheme
- Company pension
- Bonus scheme after probation
- Ongoing training and development opportunities
If this sounds like your next opportunity, we’d love to hear from you — apply today!
CCTV Service Desk Engineer in Wokingham employer: BramahHR Ltd
Join a dynamic and supportive team as a CCTV Service Desk Engineer near Wokingham, where your proactive approach and strong communication skills will be valued. We offer a competitive salary, a comprehensive benefits package including a Simply Health scheme and a company pension, along with ongoing training and development opportunities to help you grow in your career. Our work culture fosters collaboration and continuous improvement, making it an excellent environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Service Desk Engineer in Wokingham
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since strong communication is key for this role, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive during the interview. Prepare questions that demonstrate your understanding of the CCTV and security industry, and how you can contribute to their team’s success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace CCTV Service Desk Engineer in Wokingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer support and any relevant technical skills. We want to see how your background fits with the CCTV Service Desk Engineer role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your proactive approach and strong communication skills, and give us examples of how you've handled customer queries in the past.
Show Off Your Organisational Skills:In your application, highlight your ability to manage multiple tasks effectively. We’re looking for someone who can juggle responsibilities while maintaining high standards, so let us know how you keep everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our growing team!
How to prepare for a job interview at BramahHR Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to CCTV systems and customer support. Familiarise yourself with common issues and troubleshooting techniques, as well as the tools you'll be using, like Windows operating systems and remote connection tools.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. Be ready to demonstrate how you would handle customer queries and keep them informed throughout the support process.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed multiple tasks in a fast-paced environment. Highlight your ability to prioritise workloads and meet response time targets or service level agreements, as this will show you're reliable and organised.
✨Be Proactive and Positive
Adopt a proactive approach during the interview. Share instances where you took the initiative to improve processes or resolve issues. A positive attitude can go a long way in showing that you're a great fit for the team!
