At a Glance
- Tasks: Manage and resolve customer complaints, ensuring fair outcomes and compliance with regulations.
- Company: Join a dynamic team in a growing FCA regulated environment.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal development.
- Other info: Fast-paced environment with room for growth and continuous improvement.
- Why this job: Make a real difference by improving customer experiences and driving positive change.
- Qualifications: Experience in complaint handling and strong communication skills required.
Location: Sheffield (Office-Based)
Salary: £28,500 per annum
Hours: 9:00 – 5:00 Monday to Friday
We are looking for an experienced Complaint Handler to join a busy and growing team, managing and resolving customer complaints across the full complaint lifecycle within an FCA regulated environment. You will be responsible for investigating and resolving complaints in line with FCA regulations and Consumer Duty, taking care to ensure that all investigations are thorough, accurate and completed within required timescales. The successful candidate will be comfortable working in a fast-paced environment and be passionate about ensuring fair and positive outcomes for customers.
Duties & Responsibilities
- Take ownership of complaints throughout the full lifecycle, from initial investigation through to final resolution.
- Gather and review relevant information to ensure all investigations are thorough and accurate.
- Maintain detailed and accurate records of complaints, investigations, outcomes and any identified root causes.
- Liaise with internal teams and stakeholders to gather information and support effective complaint resolution.
- Ensure complaints are handled in accordance with relevant regulatory requirements, internal policies and agreed timescales.
- Identify recurring issues, trends and areas for improvement, providing insight where appropriate.
- Contribute to the continuous improvement of complaint handling processes and the wider customer experience.
- Attend team meetings and actively contribute ideas and suggestions.
- Support the Complaints Manager and wider team with additional activities as required.
- Take ownership of personal development and complete relevant training and development objectives.
Skills & Experience Required
- Excellent communication and interpersonal skills, with a confident and professional telephone manner.
- Previous experience handling customer complaints within a FCA regulated environment.
- Good understanding of FCA complaint handling requirements, including DISP and Consumer Duty.
- Strong investigative and problem-solving skills.
- Excellent attention to detail and the ability to make fair and balanced decisions.
- Highly organised, with the ability to manage a varied workload and work to strict deadlines.
- Ability to work effectively both independently and as part of a team.
If this sounds like your next opportunity, we’d love to hear from you – apply today.
Complaints Handler in Sheffield employer: BramahHR Ltd
Join a dynamic and supportive team in Sheffield as a Complaints Handler, where your expertise will be valued and your contributions recognised. We offer a competitive salary of £28,500 per annum, a collaborative work culture that encourages personal development, and opportunities for career growth within an FCA regulated environment. Experience the satisfaction of making a positive impact on customer experiences while enjoying a structured work-life balance with Monday to Friday hours.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BramahHR Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BramahHR Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Handler in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BramahHR Ltd:Your cover letter is your chance to shine! Tell us why you want to work at BramahHR Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BramahHR Ltd!
How to prepare for a job interview at BramahHR Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
