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- Tasks: Deliver a warm welcome and manage guest check-ins and check-outs.
- Company: Join a vibrant team in a dynamic hospitality environment.
- Benefits: Competitive salary, tips, and full training provided.
- Other info: Full-time hours with no split shifts and great career growth potential.
- Why this job: Be the face of our brand and create memorable experiences for guests.
- Qualifications: Warm personality, attention to detail, and customer service experience.
The predicted salary is between 26500 - 26500 £ per year.
We are looking for a dynamic Receptionist to join the team on a full-time basis. This is a varied role, ideal for someone who thrives in a guest-facing environment and is passionate about delivering exceptional service.
About the candidate
- You will have a natural, warm and engaging personality, with excellent attention to detail and the ability to remain calm under pressure.
- You will be confident communicating with guests and colleagues alike and take pride in delivering a seamless and memorable experience.
- Previous experience in a similar role is desirable or experience working with customers face to face.
- Experience with OPERA would be advantageous, although full training will be provided.
- Due to the location, you must be able to drive and have access to your own transport.
Salary: 26,500 per annum + tip share
Hours: 40 hours per week (full-time) no split shifts either 7am to 4pm or 2pm to 11pm
Location: Woking
What you’ll do
- Deliver a welcoming and seamless check-in and check-out experience
- Manage incoming calls, including bookings and general enquiries
- Promote facilities and services, maximising every opportunity
- Build strong relationships with guests to encourage repeat visits
- Process payments and reconcile transactions accurately
- Handle guest feedback and complaints, ensuring appropriate follow-up
- Maintain a strong understanding of all reception procedures
Receptionist employer: BramahHR Ltd
Contact Detail:
BramahHR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, services, and what makes them tick. This way, when you walk in for that interview, you can show off your knowledge and enthusiasm – it’ll definitely impress!
✨Tip Number 2
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for receptionists, like handling difficult guests or managing multiple tasks. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress to impress! As a receptionist, you’re the face of the company, so make sure your outfit reflects professionalism and warmth. A smart appearance can set the tone for a great first impression.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your warm and engaging personality. This role is all about connecting with guests, so let that shine through in your writing.
Highlight Relevant Experience: If you've worked in a similar role or have customer-facing experience, shout about it! We love candidates who can demonstrate their skills in delivering exceptional service, so don’t hold back.
Be Detail-Oriented: Attention to detail is key for this position. Make sure your application is free from typos and clearly structured. It shows us you care about the little things, which is super important in a receptionist role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BramahHR Ltd
✨Show Off Your People Skills
As a Receptionist, you'll be the first point of contact for guests, so it's crucial to demonstrate your warm and engaging personality. Practice how you would greet a guest and handle their queries with confidence. Remember, a friendly smile and a positive attitude can go a long way!
✨Know the Company and Its Services
Before the interview, do some research on the company and its facilities. Familiarise yourself with the services they offer and think about how you can promote them effectively. This shows that you're genuinely interested and ready to contribute to the team.
✨Prepare for Common Scenarios
Think about potential situations you might face as a Receptionist, such as handling complaints or managing busy periods. Prepare responses that highlight your ability to stay calm under pressure and resolve issues efficiently. Role-playing these scenarios with a friend can help you feel more confident.
✨Highlight Relevant Experience
If you've worked in customer-facing roles before, make sure to share specific examples during your interview. Talk about how you built relationships with customers and delivered exceptional service. If you have experience with OPERA or similar systems, mention that too, as it could give you an edge!