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- Tasks: Deliver exceptional guest experiences and manage check-ins and calls.
- Company: Join a supportive team in a dynamic hospitality environment.
- Benefits: Free meals, parking, gym access, and generous holiday entitlement.
- Other info: Full training provided; must have own transport due to location.
- Why this job: Be the face of our brand and create memorable moments for guests.
- Qualifications: Warm personality, attention to detail, and customer service experience.
The predicted salary is between 26500 - 26500 £ per year.
We are looking for a dynamic Receptionist to join the team on a full-time basis. This is a varied role, ideal for someone who thrives in a guest-facing environment and is passionate about delivering exceptional service.
About the candidate
- You will have a natural, warm and engaging personality, with excellent attention to detail and the ability to remain calm under pressure.
- You will be confident communicating with guests and colleagues alike and take pride in delivering a seamless and memorable experience.
- Previous experience in a similar role is desirable or experienced working with customers face to face.
- Experience with OPERA would be advantageous, although full training will be provided.
- Due to the location, you must be able to drive and have access to your own transport.
Salary £26,500 per annum + tip share
Hours 40 hours per week (full-time) no split shifts either 7am to 4pm or 2pm to 11pm
Location Woking
What you’ll do
- Deliver a welcoming and seamless check-in and check-out experience
- Manage incoming calls, including bookings and general enquiries
- Promote facilities and services, maximising every opportunity
- Build strong relationships with guests to encourage repeat visits
- Process payments and reconcile transactions accurately
- Handle guest feedback and complaints, ensuring appropriate follow-up
- Maintain a strong understanding of all reception procedures
- In quieter times support with serving and tidying of areas
Benefits
- Free parking
- Free meals on duty
- Access to a rewards platform offering discounts across retail, groceries, leisure and wellbeing
- Company pension scheme
- Generous holiday entitlement
- Referral programme
- Complimentary gym access
- Supportive and friendly team environment
If this sounds like your next opportunity, we’d love to hear from you apply today!
Receptionist employer: BramahHR Ltd
Contact Detail:
BramahHR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, services, and what makes them tick. This way, when you walk in for that interview, you can show off your knowledge and enthusiasm – it’ll definitely impress!
✨Tip Number 2
Practice makes perfect! Get a friend to throw some common interview questions your way. This will help you articulate your experience and how it relates to the role of a Receptionist. Plus, it’ll help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress to impress! As a Receptionist, you’re the face of the company, so make sure your outfit reflects that. A smart, professional appearance will not only boost your confidence but also set the right tone for your potential employers.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. And remember, if you’re keen on this role, apply through our website to make sure your application stands out!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your warm and engaging personality is key! Let that shine through in your application. Use a friendly tone and share a bit about yourself to connect with us.
Highlight Relevant Experience: If you've worked in a similar role or have customer-facing experience, make sure to mention it! We want to see how your background aligns with what we’re looking for.
Be Detail-Oriented: Attention to detail is crucial in this role. Double-check your application for any typos or errors before submitting. A polished application shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at BramahHR Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist. Familiarise yourself with the check-in and check-out processes, as well as how to handle guest feedback. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Show Off Your People Skills
As a Receptionist, you'll be the first point of contact for guests, so it's crucial to demonstrate your warm and engaging personality. Practice scenarios where you might need to handle difficult situations or complaints calmly and professionally. This will help you convey your ability to provide exceptional service.
✨Highlight Relevant Experience
If you've worked in a similar role or have experience in customer-facing positions, make sure to bring this up during your interview. Share specific examples of how you've successfully managed guest interactions or resolved issues in the past. This will give the interviewer confidence in your capabilities.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the team, company culture, and expectations for the role. This not only shows your interest but also helps you determine if the job is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.