At a Glance
- Tasks: Help customers, handle enquiries, and turn opportunities into sales.
- Company: Join a vibrant contact centre team focused on customer satisfaction.
- Benefits: Enjoy employee discounts, enhanced holiday, and paid birthday leave.
- Other info: Flexible shifts in a dynamic environment with growth potential.
- Why this job: Make a difference by delivering excellent customer experiences every day.
- Qualifications: Confident communicator with great customer service skills; experience is a plus.
The predicted salary is between 25545 - 25545 £ per year.
We’re looking for a customer-focused and proactive Customer Sales Advisor to join a busy contact centre team. This role is ideal for someone who enjoys helping customers, handling enquiries and converting opportunities into sales.
About the candidate
You will be a confident communicator with excellent customer service skills and a positive, professional approach. Previous customer service or contact centre experience is beneficial but not essential.
Salary: £25,545 + Excellent Benefits
Hours: 37.5 hours per week, shift pattern across 7 days (must be flexible)
Location: Reading, Office-based
What you’ll do
- Respond to customer enquiries by phone, email and online channels
- Deliver an excellent customer experience
- Process bookings and customer information accurately
- Resolve customer queries and complaints professionally
- Convert enquiries into bookings and identify upselling opportunities
- Maintain accurate customer records and follow up leads
- Support business promotions and campaigns
Benefits
- Employee discounts
- 50% off food and drink when on and off shift
- Enhanced holiday entitlement
- Paid birthday leave
- Pension scheme
- Employee rewards platform
If this sounds like your next opportunity, we’d love to hear from you, apply today.
Customer Sales Advisor in Reading employer: BramahHR Ltd
Join a dynamic team in Reading as a Customer Sales Advisor, where your passion for customer service will be rewarded with competitive pay and exceptional benefits. Our supportive work culture fosters growth and development, offering you the chance to enhance your skills while enjoying perks like employee discounts and paid birthday leave. Experience a fulfilling career in a vibrant contact centre environment that values your contributions and encourages a proactive approach to customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Reading
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about helping customers, make sure you can confidently express yourself. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about how you've handled difficult situations in the past and be ready to share those experiences. We want to hear your success stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Sales Advisor in Reading
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your proactive approach.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and why you’re a great fit for the role.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their applications to us. Mention specific aspects of the job description that excite you and how your skills align with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BramahHR Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle different customer scenarios, as this role is all about delivering an excellent experience. Think about examples from your past experiences that showcase your skills.
✨Showcase Your Communication Skills
As a Customer Sales Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and how they relate to the job.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult customer?' or 'Can you give an example of upselling?' Prepare structured answers using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving abilities.
✨Research the Company and Role
Familiarise yourself with the company’s values and the specifics of the Customer Sales Advisor role. Understanding their products and services will help you tailor your responses and show genuine interest in the position during the interview.
