At a Glance
- Tasks: Lead and inspire a high-performing call centre team to deliver exceptional customer service.
- Company: Join a fun and innovative company that values leadership and teamwork.
- Benefits: Competitive salary up to £50K plus £5K bonus on successful contract completion.
- Other info: Flexible hours in a dynamic environment with opportunities for growth.
- Why this job: Make a real impact by driving sales performance and operational excellence.
- Qualifications: Proven experience in call centre management with strong leadership skills.
The predicted salary is between 50000 - 50000 £ per year.
This is an amazing and exciting leadership role for a fun and innovative company. The position is to lead and develop a high-performing call centre team, delivering exceptional customer service while driving sales performance and operational excellence.
Location: Reading (occasional travel to the Head office in Leeds)
Salary: up to £50K + 5K on successful contract completion
Length: 12 month FTC
Hours: 8am to 6pm across 5 days per week (must be flexible on days)
Key Responsibilities
- Lead, coach, and motivate call centre agents to achieve service and sales targets.
- Drive revenue through effective sales, upselling, and customer engagement strategies.
- Ensure customer enquiries and complaints are resolved professionally and efficiently.
- Monitor performance metrics, identify improvement opportunities, and implement action plans.
- Oversee daily call centre operations, including scheduling, resource planning, and service levels.
- Produce performance reports and use data to drive continuous improvement.
- Maintain high standards of quality, compliance, and customer satisfaction.
- Monitoring measures such as Average booking value, cost per call, complaint SLAs and call answer rate %.
Skills & Experience
- Proven experience in a call centre management or similar leadership role.
- Strong sales and customer service background.
- Excellent leadership, communication, and coaching skills.
- Experience using CRM and call centre management systems.
- Strong analytical, organisational, and problem-solving abilities.
- Ability to thrive in a fast-paced, target-driven environment.
Key Competencies
- Customer-focused and solution-oriented.
- Results-driven with strong commercial awareness.
- Effective people leader and motivator.
- Strong decision-making and accountability.
- Committed to continuous improvement and operational excellence.
If you are looking for an exciting leadership role don't hesitate and apply today.
Call Centre Manager (12 month FTC) in Reading employer: BramahHR Ltd
Join a vibrant and innovative company as a Call Centre Manager in Reading, where you'll lead a dynamic team to deliver outstanding customer service and drive sales performance. With a strong focus on employee development, our supportive work culture encourages growth and creativity, while the competitive salary and benefits package, including a bonus for successful contract completion, make this an attractive opportunity for those seeking meaningful employment. Experience the excitement of working in a fast-paced environment that values your contributions and fosters continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Manager (12 month FTC) in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Call Centre Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and sales performance. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how you can drive results.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to improve call centre operations in the past. Bring examples of performance metrics you've monitored and how you’ve implemented action plans to boost customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, go ahead and hit that apply button!
We think you need these skills to ace Call Centre Manager (12 month FTC) in Reading
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading and motivating teams. We want to see how you've driven performance and achieved targets in previous roles, so don’t hold back on those success stories!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Use the job description as a guide and sprinkle in relevant keywords that match our needs. It shows us you’re genuinely interested and have done your homework!
Be Data-Driven:Since we love numbers, include any metrics or performance indicators from your past experiences. Whether it’s sales growth or customer satisfaction scores, we want to see how you’ve used data to drive improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at BramahHR Ltd
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to call centres, like Average Booking Value and Call Answer Rate. Being able to discuss these figures shows you understand the business and can drive results.
✨Showcase Your Leadership Style
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where your coaching made a difference. This will help demonstrate your ability to inspire and develop a high-performing team.
✨Be Customer-Centric
Since this role is all about exceptional customer service, be ready to share stories that highlight your customer-focused approach. Discuss how you've resolved complaints or improved customer satisfaction in previous roles.
✨Demonstrate Analytical Skills
Familiarise yourself with common call centre management systems and be prepared to talk about how you've used data to drive improvements. Showing that you can analyse performance metrics and implement action plans will set you apart.
