At a Glance
- Tasks: Lead and develop a dynamic collections team in a fast-paced financial environment.
- Company: Join a reputable FCA-regulated financial services company in Sheffield.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Enjoy a supportive work culture with a focus on compliance and customer care.
- Why this job: Make a real impact by driving performance and ensuring positive customer outcomes.
- Qualifications: Experience in collections management and strong leadership skills required.
The predicted salary is between 28500 - 32500 £ per year.
Do you have the right skills and experience for this role? Read on to find out, and make your application.
Salary: £28,500 – £32,500 per annum
Hours: Full-time, permanent | Rotating shifts between 8:30am and 7:30pm, including one weekend day every 4 weeks
Location: Sheffield | Fully office-based
We're looking for an experienced Collections Manager to lead and develop a successful team within a fast-paced, FCA-regulated financial services environment. This is a great opportunity for a confident leader who thrives on driving performance, supporting their team and delivering positive customer outcomes. You'll play an important role in ensuring collections activity runs smoothly while maintaining high standards of compliance and customer care.
About the candidate
You'll be a confident and approachable leader with a strong background in collections and a passion for developing people. You'll know how to motivate a team, manage performance and maintain high standards while ensuring customers are treated fairly. With excellent communication skills, sound judgement and a proactive approach to problem-solving, you'll be comfortable managing complex situations, identifying opportunities for improvement and supporting the wider success of the operation.
Essential Requirements
- Proven experience working within an FCA-regulated financial services environment.
- Previous management experience, ideally leading a collections team.
- Strong understanding of collections processes and arrears management.
- Excellent knowledge of FCA regulations, Consumer Duty, CONC and customer vulnerability guidance.
- Experience supporting audits, regulatory reviews or risk management activities.
- Ability to use performance data and customer insights to drive operational improvements and positive outcomes.
What you'll do
- Lead, coach and develop a collections team, including supporting senior agents with their responsibilities and progression.
- Oversee daily collections activity, ensuring effective arrears management and fair customer outcomes.
- Maintain regulatory standards across the team, ensuring adherence to FCA requirements, Consumer Duty, CONC and Treating Customers Fairly principles.
- Ensure team members work within their authorised responsibilities and consistently follow established policies and procedures.
- Review quality assurance findings, complaints and conduct-related indicators to identify emerging risks and areas for improvement.
- Take appropriate action to resolve performance, compliance or conduct concerns, addressing underlying issues and preventing recurrence.
- Assist with internal audits, compliance assessments and regulatory information requests.
- Manage escalated customer cases, including complaints and situations involving vulnerable customers.
- Monitor performance data, identify trends and implement improvements to strengthen efficiency and customer outcomes.
- Coordinate team rotas, workloads and resources to support smooth daily operations.
Collections manager in Park Hill employer: BramahHR Ltd
Join a dynamic and supportive team in Sheffield as a Complaints Handler, where your expertise will be valued and your contributions recognised. We offer a competitive salary of £28,500 per annum, a collaborative work culture that encourages personal development, and opportunities for career growth within an FCA regulated environment. Experience the satisfaction of making a positive impact on customer experiences while enjoying a structured work-life balance with Monday to Friday hours.
StudySmarter Expert Advice🤫
We think this is how you could land Collections manager in Park Hill
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like BramahHR Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections manager in Park Hill
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to BramahHR Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on BramahHR Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at BramahHR Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with BramahHR Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at BramahHR Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former BramahHR Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
