At a Glance
- Tasks: Create exceptional customer experiences and manage a vibrant front-of-house environment.
- Company: Join a modern workspace with a supportive and friendly team culture.
- Benefits: Competitive salary, ongoing training, career progression, and regular social events.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the face of a dynamic workspace and build lasting relationships.
- Qualifications: Experience in customer service or hospitality; strong communication skills.
Are you someone who thrives on creating exceptional customer experiences, enjoys building relationships, and takes pride in delivering a first-class workplace environment? We're looking for a confident and organised Reception Manager to become the face of a modern, vibrant workspace, ensuring members and visitors receive a welcoming and professional experience every day.
About the candidate
We're looking for someone who has experience in customer service, hospitality, front-of-house or workspace environments and is confident communicating with a wide range of people. Experience within serviced offices would be a strong advantage, but is not essential.
You’ll be highly organised, able to manage multiple priorities in a fast-paced setting, and take a proactive, detail-oriented approach to your work. You’ll enjoy coordinating events and building relationships with local businesses and suppliers, while also being a strong team player who takes pride in maintaining high standards across the workplace. You’ll also be comfortable using office systems and supporting day-to-day building operations.
What you'll do
- Deliver a welcoming and professional front-of-house experience for members and visitors.
- Support new member onboarding, including access management, office setup and general administration.
- Plan and coordinate engaging member events and build relationships with local partners.
- Act as the first point of contact for building enquiries, resolving issues or escalating where appropriate.
- Assist with office moves, workspace setups and meeting room arrangements.
- Respond to meeting room and event space enquiries, helping maximise occupancy and revenue opportunities.
- Carry out regular building checks to ensure high standards of cleanliness, presentation and maintenance.
- Work closely with the wider team to identify improvements that enhance the overall customer experience.
- Help create a welcoming, inclusive and community-focused environment for everyone using the building.
Benefits
- Opportunity to work within a modern and collaborative workspace.
- Supportive and friendly team environment.
- Ongoing training and development opportunities.
- Regular social and community events.
- Career progression opportunities within a growing business.
If this sounds like your next opportunity, we'd love to hear from you—apply today.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BramahHR Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BramahHR Ltd
Don't be shy about reaching out to BramahHR Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BramahHR Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BramahHR Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
