At a Glance
- Tasks: Provide first-line support and troubleshoot technical issues for customers.
- Company: Join a busy and growing team in Bracknell with a focus on customer support.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Kickstart your career in tech while helping people solve their problems.
- Qualifications: Strong communication skills and experience in a support or coordination role.
The predicted salary is between 32000 - 37000 £ per year.
We are looking for a Help Desk Technical Engineer to join a busy and growing team based in Bracknell. This is a fantastic opportunity for someone with strong communication skills, a technical mindset and a proactive approach to customer support.
About the candidate:
- Organised, reliable and confident when handling customer queries and technical issues.
- Previous experience within a support desk, helpdesk or coordination role (not IT focussed).
- Comfortable managing multiple tasks in a fast-paced environment while maintaining a high standard of customer service.
- Strong communication skills, a professional and proactive approach, and excellent attention to detail.
- Confident prioritising workloads, troubleshooting basic technical issues and working with Windows operating systems and remote connection tools.
- Experience working to response time targets or service level agreements would be beneficial.
- Able to work both independently and as part of a team.
Salary: 32,000 to 37K per year
Hours: Full time, 40 hours per week
Location: Office based in Bracknell
Background: Facilities, fire and security or mechanical support
What you’ll do:
You’ll act as the first point of contact for incoming support requests, providing first-line assistance.
Help Desk Technical Engineer employer: BramahHR Ltd
Join a dynamic and supportive team in Bracknell, where your skills as a Help Desk Technical Engineer will be valued and nurtured. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering competitive salaries and a commitment to employee well-being. With a focus on customer satisfaction and a proactive approach to problem-solving, this role provides a meaningful opportunity to make a real impact in a fast-paced environment.
