At a Glance
- Tasks: Manage customer accounts, build relationships, and drive client retention.
- Company: Dynamic company with a collaborative team culture.
- Benefits: Competitive salary, hybrid work, 25 days leave, and employee perks.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a growing team and make a real impact on client experiences.
- Qualifications: Strong communication skills and experience in account management.
The predicted salary is between 30000 - 33000 £ per year.
Are you a relationship builder with a passion for delivering exceptional client experiences? We're looking for an energetic and solutions-focused Customer Account Manager to join a growing, collaborative team. You'll play a key role in nurturing customer relationships, maximising retention, and ensuring seamless account support.
What You’ll Be Doing:
- Manage a portfolio of customer accounts, focusing on driving client retention and revenue growth
- Build strong, trust-based relationships with clients through proactive engagement and support
- Act as the go-to point of contact for all customer queries, feedback, and issue resolution
- Represent client needs internally, working cross-functionally with product, operations, development, marketing, and accounts teams
- Support senior stakeholders in strategic client meetings by offering data-driven insights and recommendations
- Ensure clients are successfully onboarded and supported throughout their journey
- Maintain up-to-date and accurate client records and interaction logs
- Attend relevant events and strengthen external relationships as a brand ambassador
- Contribute to a culture of continuous improvement and client-centric thinking
What You’ll Bring:
- Excellent communication skills, both written and verbal
- Proven experience in managing client accounts and building long-term relationships
- Strong multitasking and time management abilities
- A proactive, problem-solving attitude with great presentation and negotiation skills
- Previous experience in a client-facing or account management role
- Project management experience with a team-oriented mindset
- (Bonus) Familiarity with CRM systems and client success tools
- (Desirable) Knowledge or background in tech/IT sector
What’s in It for You?
- Competitive base salary of £30,000–£33,000 + performance-based bonus
- Hybrid working model with modern town-centre offices in Guildford
- 25 days annual leave
- Parking paid for when in the office
- Net zero pension scheme
- Employee benefits including a cycle to work scheme, retail discounts, and Employee Assistance Programme
Locations
Digital Senior Account Director in Guildford, Surrey employer: BramahHR Ltd
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