At a Glance
- Tasks: Manage customer enquiries and provide tailored solutions for an outstanding experience.
- Company: Join a dynamic commercial team in a fast-paced environment.
- Benefits: Enjoy great perks and the chance to grow your career.
- Other info: Perfect for those who thrive in a collaborative and energetic setting.
- Why this job: Build strong relationships and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or hospitality is a plus.
The predicted salary is between 22000 - 27000 £ per year.
Customer Service Advisor
About the Role
We are looking for a proactive and customer-focused Customer Service Advisor to join a busy commercial team.
In this role, you will be responsible for managing customer enquiries from initial contact through to completion, providing tailored solutions that meet customer requirements while supporting the commercial success of the business.
You'll build strong relationships with customers, understand their individual needs and provide an efficient, consultative service that delivers an outstanding customer experience.
Working closely with internal teams and external suppliers, you'll ensure a smooth journey from enquiry to successful completion.
This is an excellent opportunity for someone with a background in customer service, hospitality, travel, reservations or bookings who enjoys working in a fast-paced, relationship-driven environment.
Key Responsibilities
- Manage inbound customer enquiries from initial contact through to completion.
- Respond to enquiries promptly, ensuring agreed service standards and response times are consistently met.
- Provide tailored recommendations based on customer requirements.
- Build strong relationships with customers, taking the time to understand their preferences and providing a personalised service.
- Contact external suppliers to source suitable options, negotiating rates, availability and terms where appropriate.
- Take a proactive, phone-led approach to customer communication to maximise conversions and deliver an exceptional customer experience.
- Ensure all information is accurate and up to date throughout the process.
- Work closely with colleagues across sales, operations and customer support to ensure a seamless handover.
- Take ownership of each enquiry, ensuring customers receive a high-quality service from initial contact through to successful completion.
- Contribute to customer retention by delivering an efficient, professional and consultative service.
About You
We're looking for someone who
- Has previous experience in customer service, reservations, hospitality, travel, bookings or a similar customer-facing role.
- Enjoys speaking with customers and building long-term relationships.
- Is highly organised with excellent attention to detail.
- Can prioritise multiple enquiries in a fast-paced environment.
- Has strong communication skills.
- Works well both independently and as part of a collaborative team.
- Is confident using CRM systems and Microsoft Office applications.
- Takes pride in delivering exceptional customer service.
- If you want to work for a fantastic company including some great benefits apply today
Customer Service Advisor in Exeter employer: BramahHR Ltd
Join a prestigious organisation in the education sector as a Recruitment & Compliance Coordinator, where you will play a vital role in ensuring the highest standards of safeguarding and compliance. Enjoy a supportive work culture that values your expertise and offers opportunities for professional growth, all while working term time only plus two weeks, allowing for a great work-life balance. This is an excellent chance to contribute to a meaningful mission while being part of a dedicated team committed to making a difference in the lives of students and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BramahHR Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BramahHR Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BramahHR Ltd:Your cover letter is your chance to shine! Tell us why you want to work at BramahHR Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BramahHR Ltd!
How to prepare for a job interview at BramahHR Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
