Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, build relationships, and ensure client satisfaction.
- Company: Join a growing team focused on exceptional client experiences.
- Benefits: Enjoy hybrid work, competitive salary, 25 days leave, and great perks.
- Why this job: Be part of a collaborative culture that values client success and personal growth.
- Qualifications: Strong communication skills and experience in account management are essential.
- Other info: Opportunity to work in a modern office with a focus on sustainability.
The predicted salary is between 30000 - 33000 £ per year.
Hybrid Guildford
Salary: £30,000 - £33,000 + Bonus
Are you a relationship builder with a passion for delivering exceptional client experiences? We are looking for an energetic and solutions-focused Customer Account Manager to join a growing, collaborative team. You will play a key role in nurturing customer relationships, maximising retention, and ensuring seamless account support.
What You’ll Be Doing:
- Manage a portfolio of customer accounts, focusing on driving client retention and revenue growth
- Build strong, trust-based relationships with clients through proactive engagement and support
- Act as the go-to point of contact for all customer queries, feedback, and issue resolution
- Represent client needs internally, working cross-functionally with product, operations, development, marketing, and accounts teams
- Support senior stakeholders in strategic client meetings by offering data-driven insights and recommendations
- Ensure clients are successfully onboarded and supported throughout their journey
- Maintain up-to-date and accurate client records and interaction logs
- Attend relevant events and strengthen external relationships as a brand ambassador
- Contribute to a culture of continuous improvement and client-centric thinking
What You’ll Bring:
- Excellent communication skills, both written and verbal
- Proven experience in managing client accounts and building long-term relationships
- Strong multitasking and time management abilities
- A proactive, problem-solving attitude with great presentation and negotiation skills
- Previous experience in a client-facing or account management role
- Project management experience with a team-oriented mindset (Bonus)
- Familiarity with CRM systems and client success tools (Desirable)
- Knowledge or background in tech/IT sector
What’s in It for You?
- Competitive base salary of £30,000 - £33,000 + performance-based bonus
- Hybrid working model with modern town-centre offices in Guildford
- 25 days annual leave
- Parking paid for when in the office
- Net zero pension scheme
- Employee benefits including a cycle to work scheme, retail discounts, and Employee Assistance Programme
Customer Account Manager employer: BramahHR Ltd
Contact Detail:
BramahHR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the tech/IT sector, as having a solid understanding of this field can set you apart. Research current trends and challenges in the industry to demonstrate your knowledge during conversations.
✨Tip Number 2
Network with professionals in account management or customer success roles. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved client issues in the past. This will help you illustrate your proactive attitude during interviews.
✨Tip Number 4
Brush up on your presentation skills, as you'll need to support senior stakeholders with data-driven insights. Practising how to present information clearly and confidently can make a big difference in your interview performance.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client account management and relationship building. Use specific examples that demonstrate your ability to drive client retention and revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional client experiences. Mention how your proactive, problem-solving attitude aligns with the company's values and the role's requirements.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills, multitasking abilities, and any experience with CRM systems. These are key attributes for the Customer Account Manager position.
Showcase Your Industry Knowledge: If you have a background in the tech/IT sector, make sure to mention it. This knowledge can set you apart from other candidates and demonstrate your understanding of the industry.
How to prepare for a job interview at BramahHR Ltd
✨Showcase Your Relationship-Building Skills
As a Customer Account Manager, your ability to build strong relationships is crucial. Prepare examples of how you've successfully nurtured client relationships in the past, highlighting your proactive engagement and support.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will showcase your proactive, problem-solving attitude, which is essential for this position.
✨Familiarise Yourself with CRM Systems
Since familiarity with CRM systems is desirable, do some research on popular tools used in account management. Being able to discuss your experience or knowledge of these systems can set you apart from other candidates.
✨Prepare for Data-Driven Discussions
The role involves supporting senior stakeholders with data-driven insights. Brush up on relevant metrics and be prepared to discuss how you can leverage data to enhance client retention and revenue growth.
